MIA BORINELLI
Broome,WA
Summary
Skilled stewardess and deckhand with experience in providing high-quality customer service in the marine tourism industry. Strengths include strong interpersonal skills, ability to handle stressful situations with grace, and comprehensive knowledge of safety procedures. I have consistently enhanced passenger experiences by maintaining a positive attitude and prioritizing service excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marine Stewardess
Lady M Kimberley
03.2023 - Current
- Delivered personalised, memorable guest service throughout charters.
- Assisted with food & drink service, maintaining a clean, uplifting atmosphere.
- Built strong relationship with guests, offering warmth, friendliness, and professionalism.
- Greeted passengers, assisted with belongings, and presented safety briefings.
- Managed interior upkeep to luxury standards — similar attention to detail needed in café service.
- Conducted thorough inventory counts to ensure accurate stock levels.
- Collaborated with team members to develop effective problem-solving strategies.
- Trained new recruits on safety procedures and operational protocols.
Medical Administration
Fitzroy Crossing Hospital
01.2023 - 03.2023
- Trained new employees on office procedures related to medical administration duties.
- Assisted with training new employees on office policies and procedures relating to medical administration tasks.
- Maintained accurate documentation of patient progress notes, medication administration records and other pertinent information in the electronic medical record system.
- Prepared correspondence, reports, presentations, spreadsheets, charts and graphs related to medical activities.
Physical Education Trainee
St Mary's College
02.2022 - 11.2022
- Assisted teachers in preparing classroom materials and resources.
- Organized educational resources to enhance learning experiences for students.
- Participated in staff meetings to discuss student progress and needs.
- Supported student activities and events through coordination and logistics.
- Maintained cleanliness and organization of classrooms and common areas.
- Facilitated communication between students, teachers, and parents effectively.
Hospitality All-Rounder
Hotel Rottnest
10.2021 - 04.2022
- Served customers promptly and efficiently during busy shifts.
- Prepared and mixed a variety of beverages to customer specifications.
- Maintained cleanliness and organization of the bar area throughout service.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to enhance customer service experiences.
- Handled cash transactions accurately while ensuring security procedures were followed.
- Engaged with patrons to create a welcoming atmosphere for all guests.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Assisted managers in training new staff members on bar operations procedures.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Greeted customers, answered questions, and provided information about the bar's menu.
- Managed closing duties such as restocking items at end of shift.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
Education
High School Diploma -
Iona Presentation College
Mosman Park, WA12-2019
Skills
- Warm, friendly customer engagement
- Community-minded communication
- Barista fundamentals (certified)
- Food and beverage service
- Cash handling and POS
- Clean, organized workflow
- Wellness and sustainability focused
- Time management & multitasking
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Adaptability to change
- Public speaking
- Customer relationship management
- Integrity and honesty
Certification
- RSA - Responsible Service of Alcohol
- Barista certificate
- Senior first aid and CPR
- Certificate III in Community Services
- Certificate IV in Business and Administration
- Coxswain Grade I near coastal
- Workplace safety certificate
Availability
Relocating in January
Available full-time, part-time, or casual
References
References available upon request.
Timeline
Marine Stewardess
Lady M Kimberley
03.2023 - Current
Medical Administration
Fitzroy Crossing Hospital
01.2023 - 03.2023
Physical Education Trainee
St Mary's College
02.2022 - 11.2022
Hospitality All-Rounder
Hotel Rottnest
10.2021 - 04.2022
High School Diploma -
Iona Presentation College