Mia Brock
Para Hills West,SA
Summary
Dynamic team leader with proven success at WHSmith, excelling in customer service and employee training. Adept at cash handling and conflict resolution, I consistently enhance team productivity and service quality. Recognized for motivating staff and achieving operational goals, I bring a strong focus on effective communication and problem-solving skills.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
21
21
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Supervisor Team leader
WHSmith
Adelaide , South Australia
04.2022 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed team schedules and delegated tasks to optimize productivity.
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints promptly to enhance service quality.
- Coordinated with management to align team goals with company objectives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Money handling and till counting
- Weekly banking procedures
- Knowledge of LS system
- Led a team to ensure efficient daily operations in a busy retail environment.
Bar person ,Waitress
Mac's Bar
Melton , VIC
02.2020 - 12.2021
- NgAssisted in the preparation of cocktails and other drinks according to recipes.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Resolved customer complaints in a professional manner when necessary.
Factory hand/Packer
KC Bakery
Gold Coast, QLaD
01.2018 - 10.2018
- Factory hand
- Food handling
- Operated machinery for dough mixing and baking processes efficiently.
- Assisted in packaging baked goods for distribution and sale.
- Maintained cleanliness and organization in the production area daily.
- Followed safety protocols to maintain a secure working environment.
- Cleaning
- Stock control
Fast Food Attendant
Kangaroo island Fresh Seafood
Kingscote , SA
01.2016 - 08.2018
- Provided excellent customer service in a fast-paced seafood environment.
- Operated cash register and processed transactions efficiently.
- Prepared and packaged seafood products for customer orders.
- Assisted with inventory management and restocking supplies regularly.
- Followed health and safety guidelines for food handling and storage.
- Collaborated with team members to ensure smooth operations during peak hours.
Waitress/Kitchen hand
Island Motel
Kingscote
01.2014 - 01.2016
- Beverage preparation and service
- Food preparation and service
- Cash management
- Cleaning
- Stock control
Cleaner/ Room Attendant
Aurora Ozone Hotel
Kingscote
01.2013 - 01.2015
- Room preparation/cleaning
- Stock Control
Personal Care Worker
Sorento Care
Intellectual
01.2012 - 12.2012
- Assist intellectually disabled residents
- Showering, Feeding and taking care of personal hygiene
Personal Care Worker
SA Care
Disability
01.2010 - 01.2011
- Assist intellectually disabled residents
- Showering, Feeding and taking care of personal hygiene
Customer Service Representative
MS Society Call Centre
01.2009 - 12.2009
- Call centre operator
- Both Inbound and Outbound calls
- Selling raffle tickets/Donation
- Raising money
Personal Care Worker
Italian Village Nursing Home
01.2007 - 01.2009
- Nursing homes and hostels
- Showering and bathing patients
- Cleaning and making beds
- Working knowledge of dementia
- Monitoring and reporting changes in condition
Cook/Kitchen hand
Aussie Pizza House
01.2007 - 12.2007
- Wash and clean utensils and dishes
- Appropriately store utensils and dishes
- Handle, store, store and distribute food
- Wash, peel, chop, cut and cook foodstuffs and help prepare toppings for pizza’s and pizza dough
- Clean food preparation equipment, floors and other kitchen tools and areas
Kitchen Hand
Sabines Cafe
01.2006 - 12.2006
- Examining food to ensure quality
- Operating ovens, frills and other cooking equipment
- Preparing and cooking food
- Seasoning food during cooking
- Observing workplace hygiene and occupations health and safety
Cook/Kitchen Hand
Spotless Catering
01.2005 - 12.2005
- Cook at Adelaide 500
- Working with chefs and creating platters for a corporate function
Education
Paralowie High School
Adelaide , South AustraliaSkills
- Customer Service
- Cash handling
- Register operation
- Food handling
- Food preparation
- Food service
- Pouring beer
- Preparing espresso coffee
- Preparing cocktails
- Cleaning
- Stock control
- Workplace hygiene
- Occupational health and safety
- Security procedures
- Energetic
- Enthusiastic
- Team player
- Honesty
- Team leadership
- Customer service
- Employee training
- Task delegation
- Financial transactions
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Adaptability
- Employee motivation
- Goal oriented
- Team building
- Public speaking
- Analytical thinking
Certification
- RSA
- Hygiene and Food Safety Training
- Safe Work practices
- Clean Kitchen premises and Kitchen Operations
- 5 Star Bar and Waiting
- Cert II Hospitality
- Certificate IV in Retail
- Certificate III in Aged Care
- Senior First Aid Certificate
References
Denise and Brian Branston, CEO/Manager, Island Motel, (08) 8553 2100
Timeline
Supervisor Team leader
WHSmith
04.2022 - Current
Bar person ,Waitress
Mac's Bar
02.2020 - 12.2021
Factory hand/Packer
KC Bakery
01.2018 - 10.2018
Fast Food Attendant
Kangaroo island Fresh Seafood
01.2016 - 08.2018
Waitress/Kitchen hand
Island Motel
01.2014 - 01.2016
Cleaner/ Room Attendant
Aurora Ozone Hotel
01.2013 - 01.2015
Personal Care Worker
Sorento Care
01.2012 - 12.2012
Personal Care Worker
SA Care
01.2010 - 01.2011
Customer Service Representative
MS Society Call Centre
01.2009 - 12.2009
Personal Care Worker
Italian Village Nursing Home
01.2007 - 01.2009
Cook/Kitchen hand
Aussie Pizza House
01.2007 - 12.2007
Kitchen Hand
Sabines Cafe
01.2006 - 12.2006
Cook/Kitchen Hand
Spotless Catering
01.2005 - 12.2005
Paralowie High School
Similar Profiles
Anju JijinAnju Jijin
Post Office Clerk at WHSmithPost Office Clerk at WHSmith
Joseph JockinsJoseph Jockins
Retail assistant at WHSmithRetail assistant at WHSmith
Victoria BrancoVictoria Branco
Sales Associate at WHSmithSales Associate at WHSmith
Oliver FulbrookOliver Fulbrook
Sales assistant at WHSmithSales assistant at WHSmith
TIMOTHY NJAGITIMOTHY NJAGI
Civil Engineering Intern at Jilin Jianzhu UniversityCivil Engineering Intern at Jilin Jianzhu University