Mia Brookman
Bulimba,QLD
Summary
Many years spent working in fast-paced and complex environments whilst remaining personable and approachable has allowed me to develop efficient time management skills and the ability to build rapport with people. Strong communication skills and a passion for learning has given me the propensity to be able to adapt to environments as well as the capacity to recognise situations that require additional care. I am empathetic and understand the importance of rapport, collaboration, and liaising with colleagues to work towards achieving results for both the company's and client's best interest.
Overview
8
8
years of professional experience
Work History
Supervisor
Petbarn
05.2023 - Current
- Provided pet nutrition, grooming and general care advise and support for customers.
- Applied strong leadership and problem-solving skills to maintain team efficiency and workplace organisation.
- Handled customer complaints and resolved issues.
- Evaluated employee performance and mentored fellow employees.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Cared for onsite rescue pets for adoption, ensuring health and safety standards are met.
Puppy School Trainer
Petbarn
09.2023 - Current
- Managed and ran five week group puppy training courses.
- Helped customer face and overcome behaviour issues with puppies.
- Worked with clients and their dogs to create a solid foundation for training and later life.
- Implemented all health and safety standards following the Australian Veterinary Association and Pet Academy guidelines.
- Safely handled dogs of varying sizing, age and temperament.
- Provided breed specific knowledge and support for clients.
Retail Sales Manager
Low N Slow Meat Co
01.2020 - 04.2023
- Team Management - prioritising and organising tasks and services, coordinating product projects and targets, organising team events, staff rostering and shift management.
- Customer Service - providing education and support about products and additional services, coordinating customer learning classes and orders, developing services and products, understanding and managing customer complaints.
- Retail Butcher – serving multiple customers at once, providing customer service, handling specific customer requests and prioritising tasks to maintain the butcher shop standard, securely counting and managing cash and closing butcher shop.
- Food Truck Events - organising and coordinating events with customers, collaborating with customers about menus and service options.
- Waitressing Private High-End Functions – providing high-end customer service, waitressing 200+ people events alone, high-end sit-down and stand-up events.
Assistant Office Manager
Engage Property Devlopment
02.2021 - 05.2022
- Authored business documents to organize and emphasize information quickly and effectively.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to incoming and outgoing calls, emails, and inquiries.
- Maintained geneal office organisation and cleanliness.
- Personal assistant tasks including organising team meetings and customer meetings.
Pony Pals Volenteer
Southside Pony Club
01.2020 - 03.2022
- Child Management and Customer Service – managing children with disabilities and prioritizing inclusion in activities, prioritising child safety and care, managing difficult children and challenges, coordinating children to participate in events, liaising with parents, providing education about horses.
- Team management – organising child and horse events, liaising with other team members about games and activities, encouragement and inclusion of children.
- Horse Management and Care – providing education and knowledge about horses, teaching children appropriate care for horses, managing horses around small children, caring for horses; risk assessment and managing multiple children.
Assistant Office Manager
Renewable Moblie Group
02.2020 - 02.2022
- Responded to incoming and outgoing calls, emails, and inquiries.
- Maintained geneal office organisation and cleanliness.
Hospitality Worker
Getta Burger
01.2020 - 12.2020
Waitress
Mucho Mexican
01.2018 - 06.2018
Hospitality Worker
Getta Burger
07.2015 - 01.2018
Education
Bachelor of Science - Veterinary Technology
University of Queensland
Gatton, QLD11.2025
Cert - Pet Training
Pet Academy
Petbarn01.2024
Bachelor of Science - Health Sciences
University of Queensland
Brisbane, QLD2020
Bridging Course - Mathematical Methods
University of Queensland
Brisbane, QLD12.2022
Diploma - Business And Business Management
Barrington College
Brisbane, QLD11.2019
High School -
Somerville House
South Brisbane, QLD11.2019
Skills
- Excellent customer care and service
- Methodical multitasking
- Outstanding verbal and written communication
- Complaint resolution
- Strategic sale knowledge
- Maintaining Clean Work Areas
- Team Leadership
References
Brent Poulter - Low n Slow Meat Co CEO/ Founder - 0407484291
Ben Groteemaat - Engage Property Development CEO/ Founder - 0438003656
Steven Harrison - Renewable Mobile Group - CEO/ Founder - Steve@renewablemoblie.com.au
Timeline
Puppy School Trainer
Petbarn
09.2023 - Current
Supervisor
Petbarn
05.2023 - Current
Assistant Office Manager
Engage Property Devlopment
02.2021 - 05.2022
Assistant Office Manager
Renewable Moblie Group
02.2020 - 02.2022
Retail Sales Manager
Low N Slow Meat Co
01.2020 - 04.2023
Pony Pals Volenteer
Southside Pony Club
01.2020 - 03.2022
Hospitality Worker
Getta Burger
01.2020 - 12.2020
Waitress
Mucho Mexican
01.2018 - 06.2018
Hospitality Worker
Getta Burger
07.2015 - 01.2018
Bachelor of Science - Veterinary Technology
University of Queensland
Cert - Pet Training
Pet Academy
Bachelor of Science - Health Sciences
University of Queensland
Bridging Course - Mathematical Methods
University of Queensland
Diploma - Business And Business Management
Barrington College
High School -
Somerville House
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