MIa Campbell
Department Manger
Brisbane
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Department Manager
Cotton On Group
06.2025 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Assistant Store Manager
Cotton On Group
03.2025 - 06.2025
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Managed scheduling for store shifts to accomplish proper staffing.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Retail Sales Associate
Cotton On Group
10.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Food Server
Taylors Seafood
07.2022 - 2024
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Education
Diploma - Fashion Branded Design
Torrens University Australia
04.2001 -
High School Diploma -
Ferny Grove State High School
Birsbane 04.2001 -
Skills
Team supervision
Timeline
Department Manager
Cotton On Group
06.2025 - Current
Assistant Store Manager
Cotton On Group
03.2025 - 06.2025
Retail Sales Associate
Cotton On Group
10.2023 - 03.2024
Food Server
Taylors Seafood
07.2022 - 2024
Diploma - Fashion Branded Design
Torrens University Australia
04.2001 -
High School Diploma -
Ferny Grove State High School
04.2001 -