MIA CIKOJA
Summary
Experienced case manager officer at the Department of Justice with a strong background in providing top-notch advisory services to internal and external customers. Adept at liaising with various clients and public sector organizations, ensuring smooth hearings with tribunal members by arranging hearing rooms and preparing essential documentation. Responsible for managing customer inquiries and coordinating with tribunal members for efficient case handling. Dedicated to delivering outstanding service and making valuable contributions to the department's success.
Overview
9
9
years of professional experience
Work History
Case Management Officer
State Adminstative Tribunal
04.2024 - Current
- Increased client satisfaction through timely follow-ups and consistent communication regarding case updates.
- Collaborated closely with external partners such as medical professionals or legal representatives to promote optimal outcomes for clients.
- Organized regular reviews of matters progress against established goals/ timelines.
- Managed confidential information securely, upholding the integrity of the court system.
- Supported hearing room operations during hearings ensuring all parties had necessary materials and equipment for smooth proceedings.
- Drafted professional Tribunal correspondence to facilitate legal proceedings.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Coordinated hearing room proceedings and enforced adherence to proper procedures.
- Ensured timely resolution of cases with accurate scheduling and coordination of hearings.
- Reduced clerical errors by implementing quality control measures when handling sensitive information.
- Provided valuable support to member during hearings.
- Maintained a respectful atmosphere during high-profile cases, upholding the dignity of the Tribunal and its proceedings.
- Attended hearings to record proceedings of evidence.
Customer Service Officer
State Administrative Tribunal
10.2022 - 04.2024
- Answered a flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about upcoming changes to the tribunal.
- Offered assistance to clients, paying attention to special needs or wants.
- liaising with client with complex or sensitive applications and identifying solutions swiftly and to client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Early Childhood Educator
Nido Early School
Aveley
11.2020 - 10.2022
Pharamcy Assistant
Optimal Pharmacy Plus
Ellenbrook, WA
04.2019 - 11.2019
All Round General Laborer
Bunnings Warehouse
Ellenbrook, WA
02.2016 - 04.2019
Education
Year 10-11 -
Governor Stirling Senior High School
Woodbridge, WA2018
Year 8-10 -
Swan Christian Collage
2016
Skills
Customer Service
Record Management
Policy & Procedures
Administration Management
Active Listening
Communication
Computer Skills
Time Management
Attention to Detail
Member Support
Cultural Awareness
Multitasking Abilities
- Case management
- Case documentation
- Documentation and reporting
- Email and telephone etiquette
- Emotional awareness
- Case management tracking
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
Good Telephone Etiquette
Hearing room Etiquette
Additional Information
Police Clearance
Working with children check
Refences
Bec Stacy
Bec.Stacy@justice.wa.gov.au
92193134
Janine Thompson
Janine.Thompson@justice.wa.gov.au
92193111
Timeline
Case Management Officer
State Adminstative Tribunal
04.2024 - Current
Customer Service Officer
State Administrative Tribunal
10.2022 - 04.2024
Early Childhood Educator
Nido Early School
11.2020 - 10.2022
Pharamcy Assistant
Optimal Pharmacy Plus
04.2019 - 11.2019
All Round General Laborer
Bunnings Warehouse
02.2016 - 04.2019
Year 10-11 -
Governor Stirling Senior High School
Year 8-10 -
Swan Christian Collage