Mia Cramp
Hoppers Crossing
Summary
Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
A&A Earth Solutions Pty Ltd
01.2022 - 12.2024
- Delivered important information to relevant parties for keeping everyone informed and updated.
- Coordinated office activities by managing schedules and organising meetings.
- Prioritised tasks to ensure timely completion of daily responsibilities.
- Utilized office software to create documents and manage spreadsheets for improved workflow.
- Facilitated clear communication by acting as a central point of contact for clients and staff.
- Organised office supplies by keeping inventory and ordering items as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Processed expense reports, ensuring timely reimbursement for employees.
Administrator
Toll People
10.2021 - 12.2021
- Coordinated team meetings for improved communication among departments.
- Developed training materials to support onboarding of new staff.
- Prepared reports to provide insights for decision-making processes.
- Organized events to foster team collaboration and strengthen workplace culture.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Retail Assistant
Marcs
06.2019 - 12.2021
- Provided excellent customer service by greeting and helping shoppers.
- Processed transactions using cash register and handled cash and card payments.
- Resolved customer complaints in a friendly and professional manner.
- Stocked shelves with merchandise and ensured items were properly labeled.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored inventory levels and reported low stock to management.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Crew Member
McDonald's
05.2017 - 12.2019
- Worked front counter, and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Marian College
Melbourne11-2017
Skills
- Work ethic
- Integrity
- Enthusiasm
- Reliability
- Commitment
- Strong attitude to learn
- Ability to work in a demanding environment
- Enthusiastic teamwork in a retail environment
- Multi-line phone operation
Timeline
Receptionist Administrator
A&A Earth Solutions Pty Ltd
01.2022 - 12.2024
Administrator
Toll People
10.2021 - 12.2021
Retail Assistant
Marcs
06.2019 - 12.2021
Crew Member
McDonald's
05.2017 - 12.2019
High School Diploma -
Marian College
Similar Profiles
Cheyne WeldonCheyne Weldon
Excavator Operator at Jamerson's Earth Moving PtyExcavator Operator at Jamerson's Earth Moving Pty
Moegamat Zain RobertsMoegamat Zain Roberts
Operations Manager at Down 2 Earth Rooted (Pty) LtdOperations Manager at Down 2 Earth Rooted (Pty) Ltd
Umakant ShindeUmakant Shinde
Java back-end developer at Earth solutions pvt ltdJava back-end developer at Earth solutions pvt ltd