Mia Day
Richmond,VIC
Summary
Dynamic and results-oriented with proven expertise in customer service and strong multitasking abilities. Excelled at Carlucci's Templestowe by enhancing guest experiences and boosting walk-in business through exceptional service and teamwork. Skilled in problem-solving and POS systems, adept at improving customer loyalty and collaborating effectively to exceed sales targets. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Waitress
Carlucci's Templestowe
09.2023 - 07.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service
KFC Victoria Gardens
08.2022 - 05.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Current Year 11 Student -
Carey Baptist Grammar School
Kew, VIC10-2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Service prioritization
- Complex Problem-Solving
- Problem-solving abilities
Timeline
Waitress
Carlucci's Templestowe
09.2023 - 07.2024
Customer Service
KFC Victoria Gardens
08.2022 - 05.2023
Current Year 11 Student -
Carey Baptist Grammar School
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