Mia Drake

-Currently in training

• Assisted in animal enrichment
• Assist in educational set up of special events and programs
• Participated in education of customer service and education of general public about conservation and different experiences within the zoo.

• Provide a high level of customer service for all customers
• Meet and greet visitors upon arrival and process check in and update individual records.
• Process payment for services
• Maintained a safe and organized work environment, adhering to best practices.
• Assisted in handling and restraining animals during grooming procedures to ensure safety.
• Engaged with pet owners, providing information on pet care and grooming services.
• Adapt quickly to changing schedules and demands, demonstrating flexibility in daily tasks.
• Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
• Participated in ongoing training opportunities to stay current on industry trends and best practices for pet care.

• Providing service to Zoos SA.
• Learn conservation skills, animal enrichment, documentation.
• Strengthened communication skills through regular interactions with others.
• Adapt to learning new concepts quickly and efficiently.
• Ability to work individually and with others as part of a team.

• Administration and check in of cats and update of records.
• Engaged with customers on arrival, ensuring a positive customer experience.
• Process of payments for boarding.
• Provided the daily care and enrichment for cats.
• Monitored health and behaviour of animals, reporting any concerns to management promptly.
• Maintained cleanliness of facilities, adhering to hygiene standards for animal safety.
• Assisted in feeding and grooming schedules.