Mia Duchan
Perth,WA
Summary
Dynamic professional with a proven track record in office administration and customer service, notably at McGees Property. Excelled in data entry, customer relations, and streamlining operations, enhancing efficiency by 30%. Skilled in Microsoft Excel and adept at fostering positive client relationships, demonstrating exceptional time management and organizational abilities.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
McGees Property
10.2023 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Generated invoices upon receipt of billing information and tracked collection progress.
Retail Sales Associate
Kmart
09.2021 - 09.2023
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
Crew Member
McDonald's
01.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Woodvale Secondary College
Woodvale, WA11-2023
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
Accomplishments
Within the first six months of my current job, I was promoted to a Trust Account Assistant, whilst also continuing with my current tasks as an Administration Assistant.
Throughout my highschool career I maintained a high level of grades, majority being A's and B's.
In 2018 was selected for the Woodvale Secondary College Specialist Soccer Program.
In the following years I went on to win the Coaches Award in both 2018 and 2019.
In 2018, 2019, 2020 both my Football teams, School and Club, had entered in to the Junior League finals.
Timeline
Administrative Assistant
McGees Property
10.2023 - Current
Retail Sales Associate
Kmart
09.2021 - 09.2023
Crew Member
McDonald's
01.2020 - 03.2021
High School Diploma -
Woodvale Secondary College
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