Mia Duffy
Castle HIll,NSW
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. I am a motivated employee eager to apply time management in various environments.
Dependable with experience and well-developed critical thinking and problem-solving skills. Exceptional communicator and team player trained in operating cash registers and serving customers. I go above and beyond to serve guests and promote loyalty. I am seeking opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Basketball Coach
Hills Hornets Association
Castle HIll, NSW
01.2022 - Current
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
- Created a positive learning environment that encouraged respect among teammates while fostering an atmosphere of sportsmanship.
- Supervised team members during practice sessions and games to ensure safety of all participants.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Communicated effectively with parents regarding players' progress or disciplinary issues.
- Facilitated post-game discussions with teams focusing on areas needing improvement or celebration of successes achieved.
- Provided feedback on individual performances after each practice session or game.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
- Collaborated with assistant coaches to design offensive plays that capitalized on the team's strengths.
Basketball Referee
Hills Hornets Association
Castle HIll, NSW
01.2020 - Current
- Communicated effectively with coaches, players, staff members, and spectators throughout the event.
- Maintained a professional attitude at all times while officiating games.
- Issued warnings and ejections when necessary.
- Made sure that all players were properly equipped and safe to play.
- Taught players and coaches correct game rules.
- Resolved disputes between players, coaches, staff members, and spectators in an efficient manner.
- Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
- Called technical, double and personal fouls when appropriate.
- Ensured adherence to basketball rules and regulations during games.
- Blew whistle to signify dead balls and stop play.
- Inspected playing court prior to each game for safety concerns.
- Stopped the game if a player was injured or unruly behavior occurred.
- Managed time-outs appropriately by verifying clock operation and resetting it correctly after each break.
- Followed up on disciplinary action taken against teams or individuals for misconduct.
- Navigated difficult situations with direct communication and explanation of game rules.
Warehouse Worker
BabyBoo
10.2023 - 01.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Transported goods to designated areas within the warehouse facility.
- Received deliveries, scanned packages and updated orders in internal database.
- Received and tracked incoming inventory shipments.
- Recognized defective material and reported issues to management.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Ensured safety protocols were followed at all times while operating machinery.
- Performed cycle counts to maintain accurate inventory records.
- Packed boxes and stock using organizational guidelines.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Used scanners to track parcel information, condition or receipt.
Crew Member
McDonalds
Rouse Hill
05.2023 - 08.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Retail Sales Assistant
Balloons Delivered
01.2020 - 01.2021
- Operated the cash register, accepted payment, and issued receipts.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Resolved customer complaints in a professional manner.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Greeted customers and provided excellent customer service.
- Assisted in setting up displays for promotional items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted customers with product selection to meet their needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Provided support to colleagues in order to ensure smooth running of operations.
- Conducted regular price checks throughout the day to ensure accuracy.
Education
Higher School Certificate -
Gilroy College
Castle Hill, NSW11-2023
Skills
- Customer Service
- Customer Engagement
- Cash Handling
- Integrity and Honesty
- Flexible Schedule
- Initiative and Self-Motivation
- Creativity and Innovation
- Ordering Procedures
- Time Management
- Positive Company Representation
- Safety Awareness
- Team Contributions
- Problem-Solving
- Teamwork and Collaboration
- Clear Communication
Certification
- First Aid and CPR Certificates
- Responsible Services of Alcohol
- Working with Children Cerificate
- Certificate II Hospitality (in progress)
Languages
Maltese
Limited
Accomplishments
- Community Service Activities
- Uniform Leader
- School Basketball Representative
- Representative Basketball
Affiliations
- Representative Basketball
- Oztag
- Coaching
References
References available upon request.
Timeline
Warehouse Worker
BabyBoo
10.2023 - 01.2024
Crew Member
McDonalds
05.2023 - 08.2023
Basketball Coach
Hills Hornets Association
01.2022 - Current
Basketball Referee
Hills Hornets Association
01.2020 - Current
Retail Sales Assistant
Balloons Delivered
01.2020 - 01.2021
Higher School Certificate -
Gilroy College
- First Aid and CPR Certificates
- Responsible Services of Alcohol
- Working with Children Cerificate
- Certificate II Hospitality (in progress)
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