Mia El Masri
Kununurra,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Headspace Kununurra Centre Manager
Wunan Health
03.2022 - Current
- Clinical Governance Establishment
- Policy and Procedure Development
- Project Management
- Stakeholder Engagement
- Leadership and Team Management
- Conflict Resolution
- Communication
- Cultural Sensitivity
- Strategic Planning
- Budget Management
- Performance Improvement
- Human Resource Management
- Adaptability and Time Management
- Analytical Skills
- Established the inaugural headspace in the East Kimberley region, overseeing the complete setup from clinical governance to operational launch.
- Developed comprehensive service policies, procedures, and clinical governance structures, ensuring compliance with national frameworks.
- Led recruitment efforts, building and mentoring a high-performing team dedicated to culturally safe and inclusive service provision.
- Collaborated with stakeholders, establishing consortia and forging crucial MOUs/SLAs to support the center's operations.
- Managed day-to-day operations, including budgeting, reporting, and strategic resource allocation.
- Leveraged data analysis to identify performance gaps, implementing strategies that optimized service delivery and resource utilization.
Residential Manager
Juniper
12.2018 - 03.2022
- Cultural Inclusivity and Indigenous Workforce Management
- Team Leadership and Operations Management
- Regulatory Compliance and Reporting
- New Business Development
- Crisis Management and Covid-19 Precautions
- Staff Training and Recruitment
- Healthcare Administration and Community Engagement
- Devised and executed patient care plans, policies, and procedures, maintaining compliance with agency standards.
- Built and maintained strong relationships with clients, families, healthcare providers, and community partners to coordinate comprehensive support services.
- Established and implemented an indigenous workforce strategy, fostering a culturally inclusive workplace.
- Managed day-to-day operations and budgeting for a team of over 60, ensuring efficiency and compliance.
- Prepared and submitted all reporting requirements, ensuring adherence to Commonwealth Government Regulations and Aged Care Standards.
- Developed new business initiatives, contributing to organizational growth and sustainability.
- Conducted staff recruitment, employment drives, and provided continuous training to ensure staff competence and compliance.
Regional Top End Manager
Linkup Disability Services
08.2018 - 12.2018
- Service Establishment and Management
- NDIS Process and Support Coordination
- Operations Streamlining and Improvement
- Project Management and Budgeting
- Stakeholder Engagement and Networking
- Analytical Problem Solving
- Policy Development and Implementation
- Quality Assurance and Compliance
- Co-founded Linkup Disability Service in the Top End, overseeing all facets of establishment and operations.
- Managed day-to-day operations, including networking, service establishment, policy implementation, and new service development.
- Provided extensive support to participants and families, navigating the NDIS process, ensuring goal achievement, and coordinating support services.
- Assisted in the auditing and registration process to become a registered NDIS provider.
- Analyzed challenges and recommended effective solutions to optimize service delivery.
- Initiated and managed projects from procurement to commissioning stages.
- Developed detailed work plans aligned with business priorities and deadlines.
Program Manager
Anglicare NT
03.2016 - 08.2018
- Transition Management (Block Funding to NDIS)
- Team Leadership and Support
- Service Delivery and Client Navigation (NDIS Framework)
- Operational Oversight and Compliance
- Stakeholder Engagement and Networking
- Training Program Development
- Funding Acquisition and Grant Writing
- Community Relationship Building
- Reporting and Contractual Compliance
- Successfully managed the transition from block funding to NDIS, minimizing service disruption for service users.
- Ensured delivery of appropriate services and facilitated clients' navigation through the new NDIS framework.
- Assisted clients in obtaining and applying for NDIS funding, securing necessary support.
- Managed and supported a team of support workers and care staff, overseeing program implementation and activities.
- Handled reporting and contractual obligations, ensuring compliance with all contractual agreements.
- Established strong networks and rapport within the community, fostering valuable interagency and stakeholder relationships.
- Conducted interagency and staff meetings, facilitating effective communication and coordination.
- Collaborated with staff to expand the client base and maintain participant retention during the transition to NDIS.
- Engaged within the HCP and CHSP framework, ensuring compliance and effective service delivery.
Operations Manager
Lifestyle Solutions
06.2014 - 01.2016
- Reporting and Compliance Management
- Workplace Health and Safety (WHS) Standards
- Stakeholder Engagement and Collaboration
- Tender Application and Funding Proposals
- Staff Supervision and Policy Adherence
- Process Improvement and Systems Development
- Communication and Leadership
- Strategic Initiatives and Business Development
- Ensured timely monthly reporting to funding bodies and the Department of Health, meeting all required standards.
- Upheld and enforced compliance with Workplace Health and Safety (WHS) standards, ensuring a safe work environment.
- Actively engaged in stakeholder and interagency meetings, fostering collaborative relationships and effective communication.
- Applied for tenders, adept in writing and formulating compelling funding proposals.
- Supervised operations staff, ensuring adherence to company policies and procedures.
- Developed and implemented systems and procedures to enhance operational quality and team efficiency.
- Led hiring processes, onboarded, and trained new hires to meet organizational requirements.
- Established effective communication channels within the unit and with organizational leadership, reducing misunderstandings and missed deadlines.
- Initiated initiatives to improve the work environment, foster company culture, and enhance overall business strategies.
Program Coordinator
Life Without Barriers
06.2011 - 06.2014
- Program Coordination and Execution
- Financial Management and Budgeting
- Stakeholder Engagement and Networking
- Reporting and Documentation
- Staff Supervision and Leadership
- Relationship Building and Collaboration
- Program Development and Implementation
- Client-Centered Approach and Goal Setting
- Managed and coordinated daily programs and activities, ensuring smooth execution and participant engagement.
- Oversaw day-to-day finances and budgets, ensuring efficient allocation of resources.
- Maintained comprehensive client case notes, ensuring accurate and updated records.
- Networked with external agencies, stakeholders, and funding bodies, fostering sustainable relationships.
- Completed monthly reporting for internal and external stakeholders, ensuring transparency and accountability.
- Scheduled and supervised staff meetings, facilitating communication and brainstorming sessions for program enhancement.
- Developed and sustained relationships with external partners, facilitating seamless program operations.
- Created and delivered program training and education, empowering participants with necessary skills and program knowledge.
- Ensured accuracy and accessibility of program-related data for easy retrieval and compliance.
- Provided continuous leadership for program operations, aligning activities with organizational goals.
Team Leader | Program Coordinator | Senior Support
Department Of Communities And Social Inclusion
04.2004 - 05.2011
- Individualized Program Development
- Independent Living Support
- Community Engagement
- Interdisciplinary Collaboration
- Behavior Support Planning
- Staff Management and Leadership
- Budget Management
- Stakeholder Liaison
- Person-Centered Practice
- Developed individual lifestyle programs and provided independent living training and support to clients and their careers.
- Assisted clients in daily living needs, maintaining their self-esteem and overall wellness.
- Supported clients in setting and achieving individual goals, fostering independent progression and social skills.
- Kept clients engaged in social networks and community activities for personal growth and well-being.
- Promoted community integration by providing comprehensive physical, emotional, and social support.
- Prepared and delivered reports to various departments, ensuring accurate and timely documentation.
- Identified community resources for clients, connecting them with appropriate services for their needs.
- Documented client progress and activities in line with agency policies and procedures.
- Participated in interdisciplinary team meetings, coordinating holistic care for clients.
- Engaged in continuous professional development to enhance clinical skills and maintain high-quality service.
- Championed person-centered practice, ensuring every service user had the opportunity to work towards individual goals.
- Collaborated with staff, families, and stakeholders to achieve participant goals and tailor educational programs.
- Established behavior support plans and tailored educational and recreational activities for participants.
Education
MBA - Business Management
University of Adelaide
Adelaide, SA11.2024
Graduate Certificate Business Administration - Business Administration
University of Adelaide
Adelaide, SA10.2023
Diploma of Leadership Management - Business Management
Charles Darwin University
Darwin, NT07.2008
Skills
- Business Development
- Operational Business Management
- Governance Leadership
- Financial Management Oversight
- Strategic Planning
- Workforce Development
- Change Management
- Proficient in Microsoft 365
- SharePoint
Accomplishments
- Successfully established the first headspace in the East Kimberley region, meeting all operational benchmarks and regulatory requirements.
- Received commendation for leading a culturally sensitive team, resulting in a culturally safe environment for service users.
- Implemented an effective indigenous workforce strategy, enhancing workplace inclusivity.
- Successfully managed a large team during the Covid-19 pandemic, ensuring operational continuity and safety measures.
- Cultivated strong community relationships, enhancing resident and client satisfaction.
Timeline
Headspace Kununurra Centre Manager
Wunan Health
03.2022 - Current
Residential Manager
Juniper
12.2018 - 03.2022
Regional Top End Manager
Linkup Disability Services
08.2018 - 12.2018
Program Manager
Anglicare NT
03.2016 - 08.2018
Operations Manager
Lifestyle Solutions
06.2014 - 01.2016
Program Coordinator
Life Without Barriers
06.2011 - 06.2014
Team Leader | Program Coordinator | Senior Support
Department Of Communities And Social Inclusion
04.2004 - 05.2011
MBA - Business Management
University of Adelaide
Graduate Certificate Business Administration - Business Administration
University of Adelaide
Diploma of Leadership Management - Business Management
Charles Darwin University
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