Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mia Fine

Malabar,NSW

Summary

Detail-oriented and reliable candidate with multi-tasking and problem-solving skills. Effective communicator and team player dedicated to achieving tasks with exceptional productivity. Skilled at operating in fast-paced environments and successful at managing multiple priorities with a positive attitude. Eager to contribute a role to the company's goals and achievements.

Overview

7
7
years of professional experience

Work History

Reservations Consultant

Bill Peach Journeys
02.2023 - Current
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging client and using active listening and effective interpersonal skills.
  • Provided clients with information about availability and pricing.
  • Managed online booking inquiries and assisted clients and travel partners with questions throughout entire booking cycle.
  • Handled billing information over phone.
  • Prepared client invoices, accepted payments, and processed refund and cancellation requests.
  • Monitored client reviews and feedback to maintain satisfaction and provide superior customer service.
  • Resolved various issues and discrepancies for clients.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Sales Associate

PPD Real Estate
03.2022 - 12.2022
    • Project managed all team listings from start to finish and was heavily involved in all aspects of the sale.
    • Managed, scheduled and prepared property for market
    • Attended and took part in all listing appointments, appraisals, meetings and open homes.
    • Prepared and executed agency agreements, property exchanges and contracts of sale.
    • Maintained connections with clients and was the main client contact point.
    • Managed all sales administration for properties including coordinating contracts, building reports, strata reports, liaising with councils, scheduling bank evaluations, liaising with strata managers, liaising with tradesman.
    • Generated, developed and maintained leads and relationships through networking, letter box dropping, postcards and cold calls.
    • Managed and arranged team diary, emails, database and social media.
    • Managed and scheduled team meetings, open for inspections, auction bookings and invoicing, photoshoots, private appointments and inspections.
    • Prepared and co-ordinated pre-listing kits, open for inspection packs, just listed and just sold flyers, brochures and signboards.

Retail Customer Service Associate

Target
04.2017 - 02.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Reduced fulfilment errors by using RF scanners to quickly pick items for correct orders.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Resolved customer complaints by listening and understanding concerns to be able to generate solutions
  • Recognised by management for providing exceptional customer service and completing tasks efficiently and effectively.

Food Service Worker

KFC
09.2016 - 04.2017
  • Received food orders from customers and explained offerings.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
  • Handled cash income at end of each shift and updated computer systems in accordance with money that was made at end of day and balanced out cash registers.

Education

Certificate IV in Real Estate Practice - Real Estate

TAFE NSW
Ultimo, NSW
06.2021

Certificate of Registration - Real Estate

TAFE NSW
Ultimo, NSW
06.2021

High School Diploma -

Randwick Girls High School
Randwick, NSW
09.2019

Skills

  • Problem-solving
  • Communication skills
  • Customer service
  • Attention to detail
  • Documentation and record keeping
  • Multi-tasking and prioritisation
  • Observant
  • Double-checking
  • Critical thinking
  • Consistency

Accomplishments

    Received recognition and acknowledgment from upper management and other team members through the annual Rondel Awards hosted by Target. From this I have been recognised for the following awards:
    - Teamwork award
    - Delivers Results award (x2)

Timeline

Reservations Consultant

Bill Peach Journeys
02.2023 - Current

Sales Associate

PPD Real Estate
03.2022 - 12.2022

Retail Customer Service Associate

Target
04.2017 - 02.2022

Food Service Worker

KFC
09.2016 - 04.2017

Certificate IV in Real Estate Practice - Real Estate

TAFE NSW

Certificate of Registration - Real Estate

TAFE NSW

High School Diploma -

Randwick Girls High School

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Mia Fine