Mia Galbraith

• Served customers during high peak hours during special events, nights, days, and weekends.
• Managed cash handling duties responsibly, including KENO and TAB, ensuring all cash deposits and withdrawals were correct.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift and coming shifts.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Fast and motivated worker, whilst co-operating and willing to work amongst others.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.

• Used tills to process sales, returns, online orders, and gift card activations with face to face encounters and over the phone transactions.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to managements requirements.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Worked within peak hours in high demand environment to suit customer needs.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.

Received an leadership position in my final year as Service Leader alongside the other recipient.