Outlook
Mia Ghamrawi
Greystanes,NSW
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Experienced Property Manager
Mcgrath Real Estate West
Parramatta, NSW
03.2024 - Current
- Managed all maintenance requests from tenants in a timely manner.
- Looked after a 200 portfolio within my first month at this agency.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Completed lease applications and verifications, notifying prospects of results.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Handled resident complaints and expedited maintenance requests.
Senior Property Manager
LJ Hooker Real Estate
10.2022 - 01.2024
- Assist with all aspects of leasing including processing /approving applications, handling enquiries and conducting weekday open homes/private inspections
• Liasing with tenants and landlords to achieve a high level of customer service
• Negotiate and prepare lease renewals
• Prepare advertisements for rental properties and provide regular feedback to landlords
• Arrange repairs and maintenance – liasing with tenants, landlords and trades
• Action diarised notes and email correspondence in a timely and efficient manner
• Conduct thorough and detailed routine, ingoing and outgoing inspections
• Resolve vacate disputes and action rental bond claims
• Carry out regular rent reviews (up to 80+ a month)
• Preparation and attendance of tribunal
• Manage rental arrears
• Data entry and property management administration
• Attend property photos
• Answer and transfer incoming calls when needed
• Second In Charge to department head
• Relieving Business Development when required - •Meeting with Leasing agents when needing to discuss improvements
Property Manager
Prestige Realty Group
04.2019 - 10.2022
- Assist with all aspects of leasing including processing /approving applications, handling
enquiries and conducting open homes/private inspections
• Liasing with tenants and landlords to achieve a high level of customer service
• Negotiate and prepare lease renewals
• Prepare advertisements for rental properties and provide regular feedback to landlords
• Arrange repairs and maintenance – liasing with tenants, landlords and trades
• Action diarised notes and email correspondence in a timely and efficient manner
• Conduct thorough and detailed routine, ingoing and outgoing inspections
• Resolve vacate disputes and action rental bond claims
• Carry out regular rent reviews
• Preparation and attendance of tribunal
• Manage rental arrears
• Data entry and property management administration
• Attend property photos
• Answer and transfer incoming calls
• Second In Charge to department head
• Relieving Business Development when required. - • Completed final move-out walk-throughs with tenants to identify required repairs.
- • Maintained sufficient number of units market-ready for lease.
- • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- • Continually maintained and improved company's reputation and positive image in markets served.
Sales Assistant
CBRE
01.2017 - 04.2019
- Coordinated logistics and catering for meetings and sales events.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Established rapport with customers using active listening and interpersonal skills.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
Skills
- Public Speaking
- Property Management
- Client Relations
- Contract Negotiation
- Marketing and Advertising
- Rent Pricing Optimization
- Customer service-focused
- Real Estate License
- Data Entry
- Social Media Engagement
- Critical Thinking
- Staff Management
- Valid NSW driver's license
Software
PropertyME
Rest
PropertyTree
Inspection Manager
Canva
Microsoft Office
RPData
Certification
- Certificate of Registration - October 2024
- CPP41419 Real Estate License - November 2027
Timeline
Experienced Property Manager
Mcgrath Real Estate West
03.2024 - Current
Senior Property Manager
LJ Hooker Real Estate
10.2022 - 01.2024
Property Manager
Prestige Realty Group
04.2019 - 10.2022
Sales Assistant
CBRE
01.2017 - 04.2019