Mia Gilmore
Campbelltown,NSW
Summary
Motivated and compassionate individual currently studying a Certificate III in Individual Support (Disability), with a strong desire to build a meaningful career in the disability support sector. Backed by over 4 years of experience as a retail supervisor, offering well-developed skills in communication, leadership, conflict resolution, and providing high-quality service tailored to individual needs. Proven ability to work effectively under pressure, manage diverse teams, and resolve issues with patience and empathy. Recognised for being approachable, dependable, and committed to creating safe, respectful, and inclusive environments. Known for a calm and patient approach, with the ability to adapt quickly to changing needs and provide consistent support. Ready to bring a strong work ethic, a caring nature, and a willingness to learn to a supportive team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Rebel
09.2021 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Encouraged a positive and inclusive work culture, supporting team members with empathy and understanding
- Demonstrated strong problem-solving and decision-making skills under pressure
Hospitality Worker
Campbelltown Arts Centre Cafe
03.2020 - 07.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Education
Certificate III - Individual Support (Disability)
Open Colleges
Associate of Arts - Physical Education
Angelina College
Texas 07-2023
High School Diploma -
Leumeah High School
Leumeah, NSW11-2020
Skills
- Staff training and development
- Goal setting and achievement
- Excellent communication and active listening skills
- Patient, empathetic, and compassionate approach
- Ability to work effectively in a team and independently
- Strong problem-solving and adaptability skills
- Reliable and punctual with a strong work ethic
- Basic knowledge of health and safety practices
- Willingness to learn and undergo training as required
- Excellent time management
Certification
- First Aid, CPR and basic emergency life support Certificate
- Willing to obtain NDIS Worker Screening Check
- NSW Police Check
- NSW Driver’s Licence and access to own vehicle (small SUV)
- I Am Here ambassador
Timeline
Retail Supervisor
Rebel
09.2021 - Current
Hospitality Worker
Campbelltown Arts Centre Cafe
03.2020 - 07.2021
Certificate III - Individual Support (Disability)
Open Colleges
Associate of Arts - Physical Education
Angelina College
High School Diploma -
Leumeah High School
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