Mia Gionfriddo
Greenvale,Australia
Summary
Dedicated customer service professional with over 3 years of experience in diverse roles, including waitressing and front desk operations. Proven ability to deliver exceptional service and foster positive customer experiences in fast-paced environments. Strong communication skills, adept at resolving conflicts and addressing customer needs with empathy and efficiency. Known for building rapport with clients and colleagues alike, contributing to a collaborative team atmosphere. Committed to enhancing customer satisfaction and driving operational excellence through attention to detail and a proactive approach. Seeking to leverage skills in a challenging new role to further enhance customer engagement and service quality.
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Overview
4
4
years of professional experience
Work History
Waitress
LAZY MOES TULLAMARINE
Tullamarine
01.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of multiple wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Party Host, Front Desk
CROCS PLAYCENTER EPPING
Epping
01.2021 - 08.2022
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
Education
High School -
Gladstone Park Secondary College
11.2024
High School -
Catholic Regional College (CRC)
06.2020
Skills
- Team player
- Great computer skills
- Capable to multitask
- Punctual
- Friendly
- Positive person
- Great communication skills
- Great written skills
- Co-operative
- Excellent organisational skills
- High attention to detail
- Effective listener
- Keen to learn new skills
- Ability to master new tasks quickly and efficiently
- Reliable
- Trustworthy
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Teams
- Google Docs
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Cash Handling
- Order Taking
- Hospitality service expertise
Accomplishments
- Academic Award, Year 7
- SRC, Year 7
- Charity Fundraiser, Took part of a Charity Fundraiser for homeless children
Languages
English
Availability
casual employment, WEEKDAYS 4:30PM – 12PM, WEEKENDS- anytime.
Personal Information
Date of Birth: 30/12/2006
Previous Experience
- Party host, Front desk, CROCS PLAYCENTER EPPING, 2021-2022 (August)
- Waitress, LAZY MOES TULLAMARINE, 2022-2024 (current)
Timeline
Waitress
LAZY MOES TULLAMARINE
01.2022 - Current
Party Host, Front Desk
CROCS PLAYCENTER EPPING
01.2021 - 08.2022
High School -
Catholic Regional College (CRC)
High School -
Gladstone Park Secondary College