Mia Gionfriddo
Greenvale,Australia
Summary
Dedicated customer service professional with over 3 years of experience in diverse roles, including waitressing and front desk operations. Proven ability to deliver exceptional service and foster positive customer experiences in fast-paced environments. Strong communication skills, adept at resolving conflicts and addressing customer needs with empathy and efficiency. Known for building rapport with clients and colleagues alike, contributing to a collaborative team atmosphere. Committed to enhancing customer satisfaction and driving operational excellence through attention to detail and a proactive approach. Seeking to leverage skills in a challenging new role to further enhance customer engagement and service quality.
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Overview
4
4
years of professional experience
Work History
Waitress
LAZY MOES TULLAMARINE
01.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of multiple wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Party Host, Front Desk
CROCS PLAYCENTER EPPING
01.2021 - 08.2022
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
Education
High School -
Gladstone Park Secondary College
11.2024
High School -
Catholic Regional College (CRC)
06.2020
Skills
- Team player
- Great computer skills
- Capable to multitask
- Punctual
- Friendly
- Positive person
- Great communication skills
- Great written skills
- Co-operative
- Excellent organisational skills
- High attention to detail
- Effective listener
- Keen to learn new skills
- Ability to master new tasks quickly and efficiently
- Reliable
- Trustworthy
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Teams
- Google Docs
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Cash Handling
- Order Taking
- Hospitality service expertise
Accomplishments
- Academic Award, Year 7
- SRC, Year 7
- Charity Fundraiser, Took part of a Charity Fundraiser for homeless children
Languages
English
Availability
casual employment, WEEKDAYS 4:30PM – 12PM, WEEKENDS- anytime.
Personal Information
Date of Birth: 30/12/2006
Previous Experience
- Party host, Front desk, CROCS PLAYCENTER EPPING, 2021-2022 (August)
- Waitress, LAZY MOES TULLAMARINE, 2022-2024 (current)
Timeline
Waitress
LAZY MOES TULLAMARINE
01.2022 - Current
Party Host, Front Desk
CROCS PLAYCENTER EPPING
01.2021 - 08.2022
High School -
Catholic Regional College (CRC)
High School -
Gladstone Park Secondary College
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