Mia Giorgi
Waitress
O'connor ,ACT
Summary
Dedicated and responsible waitress, with four years of experience generating sales while maintaining personalized service. Knowledgeable about promotions and background developing deep customer connections to promote sustained revenue. Brings superior work ethic and excellent people skills to the delivery process. I am capable, time efficient, hard working, determined and always ready to learn new things.
Overview
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Waitress and Delivery Driver
Thai Herb Restaurant
Canberra, ACT
10.2018 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Prepared beverages and filled food orders for customers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Secured food to prevent loss and maintain freshness during transport.
Super-grocer Supermarket IGA and Liquor Boss
KRNC Group
Canberra Outlet Centre Fyshwick , ACT
10.2019 - 11.2020
- Checked for outdated and overripe grocery items and removed from inventory.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
Office Worker
John Giorgi Plumbing
Canberra , ACT
07.2017 - 07.2020
- Loaded billing data into systems through data import, scanning, or manuel keying, to prepare and keep accurate client invoices and vendors.
- Quotes
- Implemented practical filling systems, prompting smooth data gathering and presentation creation.
Superbarn Express
Andy Haridemos
Watson, ACT
06.2018 - 03.2019
- Leased with customers
- Worked behind the register and handled the till and money
- Worked and had experience in the deli
- Stacking shelves and renewing produce on floor.
Sportsmans Warehouse
Work Experience
Gunghalin, ACT
06.2016 - 07.2016
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Logged reports, expenses, receipts and sales documents into digital database.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
High School Diploma -
Daramalan College
Dickson, ACT 01.2012 - 12.2018
Skills
Customer service
Spirit, wine and beer expertise
Cash register operation
Beverage preparation
Menu memorization
Point of sale knowledge
Hospitality service expertise
Order delivery practices
High-volume dining
Time management
Coaching new hires
References
Vanessa Peris: boss/store owner - Thai herb
Contact information: 0428846632
Juvelee Peris: Manager - Thai herb
Contact information: 0487774802
Erin Kay: Store boss/manager - Supergrocer IGA and Liquor boss
Contact information: 0415692707
Chloe Donovaan: Store and systems manager - Supergrocer IGA and Liquor boss
Contact information: 0402490511
Michelle Giorgi: Buisness owner and book keeper - John Giorgi plumbing
Contact information: Office ph: 0409317162 Email: j.giorgi@internode.on.net
Accomplishments
- ACT soccer representative 2013-2016
- A national representative in Coffs harbour in 2014
- I have my working with vulnerable peoples card
- I have completed my first aid and CPR course
- I have successfully completed my capital football referees course
- Have just completed my Certificate 3 and 4 in personal training
- I have my RSA certificate
Timeline
Super-grocer Supermarket IGA and Liquor Boss
KRNC Group
10.2019 - 11.2020
Waitress and Delivery Driver
Thai Herb Restaurant
10.2018 - Current
Superbarn Express
Andy Haridemos
06.2018 - 03.2019
Office Worker
John Giorgi Plumbing
07.2017 - 07.2020
Sportsmans Warehouse
Work Experience
06.2016 - 07.2016
High School Diploma -
Daramalan College
01.2012 - 12.2018