Mia Gofton
Ingham,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gas Station Server
Andrew Lancini
Halifax, QLD
11.2020 - 07.2021
- Greeted customers and provided assistance in locating merchandise.
- Provided prompt and courteous service to all customers.
- Maintained cleanliness of the gas station by wiping counters, stocking shelves, sweeping floors and emptying trash cans.
- Operated the cash register to process customer transactions.
- Checked expiration dates on food items regularly while restocking shelves.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Processed payments with cash, debit or credit cards, gift cards and store credits.
- Handled customer inquiries regarding services offered at the gas station.
- Ensured adherence to all health codes and regulations pertaining to food preparation and storage.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Performed daily inventory checks to ensure stock levels met customer demand.
Hair Salon Work Placement
Leanne Barnes
Ingham, QLD
04.2019 - 10.2019
- Followed safety protocols while performing tasks in the salon.
- Greeted customers and provided excellent customer service.
- Cleaned and sanitized all salon tools and equipment.
- Organized the salon by tidying up shelves and displays.
- Set up stations for stylists before their appointments with clients.
- Prepared color formulas as directed by stylists.
- Maintained a clean work environment throughout the day.
- Scheduled client appointments using the computer system.
- Performed basic receptionist duties such as answering phones and taking messages.
- Checked out customers at the end of their visit.
- Stocked shelves with new products when needed.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Provided assistance to other staff members during busy times.
- Collected payment from customers and scheduled next appointments.
Education
Ingham State High School
Ingham, QLDSkills
- Effective communication abilities
- Safety protocol knowledge
- Cleaning and sanitation
- Problem-Solving
- Driving customer satisfaction
- Customer service and assistance
- Teamwork and Collaboration
Certification
Hospitality Checklist
- Participate in work placement
- Use digital technology for routine workplace tasks
- Write routine workplace texts
- Prepare and serve non-alcoholic beverages
- Process financial transactions
- Provide responsible service of alcohol
- Sell to the retail customer
- Serve food and beverage
- Show social and cultural sensitivity
- Source and use information on the hospitality industry
- Use hospitality skills effectively
- Work effectively with others
- Prepare and serve espresso coffee
- Interact effectively with others at work
- Read and respond to routine workplace information
- Use routine strategies for work-related learning
- Use strategies to respond to routine workplace problems
- Work effectively in a business environment
- Participate in safe work practices
- Use hygienic practices for food safety
- Calculate with whole numbers and familiar fractions, decimals and percentages for work
- Communicate in the workplace
- Estimate, measure and calculate with routine metric measurements for work
- Use basic functions of a calculator
- Use business technology
- Contribute to health and safety of self and others
Timeline
Gas Station Server
Andrew Lancini
11.2020 - 07.2021
Hair Salon Work Placement
Leanne Barnes
04.2019 - 10.2019
Ingham State High School
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