Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mia Hammond

Mackay,QLD

Summary

I’m an 18 year old girl eager for new experiences. I have exceptional communication and problem-solving skills, coupled with adaptability to changing environments, which have allowed for thriving in fast-paced and challenging work settings. Now seeking new opportunities to leverage expertise and drive for success.

Overview

4
4
years of professional experience

Work History

Retail Worker

Ally Fashion
07.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

Venus Nail Lounge
05.2022 - Current
  • Communicated effectively with management concerning important customer issues
  • Kept tidy and organised area to comply with cleanliness standards
  • Offered advice and recommended products to improve and maintain nails
  • Developed and maintained strong relationships with clients to increase loyalty, trust and satisfaction
  • Upsold additional services product and services to customers, increasing revenue
  • Worked flexible schedule and extra shifts to meet business needs

Red rooster
03.2023 - 05.2023
  • Operated cash register for cash, credit and credit card transactions
  • Addressed customer needs and made recommendations to increase sales
  • Greeted customers entering store and responded promptly to customer service needs
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Helped customers complete purchases and join reward programs

O’Shea’s Hotel
10.2020 - 03.2022
  • Restocked supplies and organised product during downtime for expected busy periods
  • Unloaded food deliveries and stored items in proper locations for easy access
  • Managed time to juggle multiple task simultaneously with ease
  • Learned other teammates’ work tasks to train as back up
  • Push, pull and transported large loads and objects

Education

Grade 11 -

Mackay State High School
01.2022

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality

Personal Information

Age: 18

Timeline

Retail Worker

Ally Fashion
07.2024 - Current

Red rooster
03.2023 - 05.2023

Venus Nail Lounge
05.2022 - Current

O’Shea’s Hotel
10.2020 - 03.2022

Grade 11 -

Mackay State High School

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Mia Hammond