Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mia Hansford

Eagle Point,VIC

Summary

Dedicated customer service expert with hands-on experience in retail and pet care sectors. Capable of managing cash transactions, assisting customers, supporting grooming activities, and ensuring clean work areas. Combines strong communication abilities with reliability and a friendly approach to enhance service quality.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Cashier

Ritchies IGA Payensville
Payensville, VIC
06.2023 - Current
  • Processed customer transactions efficiently at Ritchies IGA Paynesville.
  • Maintained accurate cash register balances during shifts.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Provided friendly customer service to foster a welcoming environment.
  • Promoted loyalty programs through excellent customer service, enhancing customer retention.
  • Assisted customers with product inquiries and recommendations to improve shopping experience.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled returns and exchanges in accordance with store policies.
  • Collaborated with team members to streamline operations and enhance overall store efficiency.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.

Volunteer

GELLEN
Bairnsdale, VIC
06.2025 - 06.2025
  • Assisted GELLEN staff with the Expo
  • Greeting buses
  • Catering assistance,
  • Publicity and other duties

Assistant Dog Groomer

Paws Pamper and Play
Bairnsdale, VIC
07.2023 - 08.2023
  • Delivered grooming services including bathing, brushing, nail trimming, and ear and teeth cleaning to enhance dog hygiene and appearance.
  • Ensured safety and comfort of dogs by providing handling support during grooming sessions.
  • Upheld cleanliness and organization of grooming facility to create a welcoming environment for clients and their pets.
  • Cleaned areas used by dogs to ensure a safe and hygienic play environment.
  • Provided customer service to clients by answering phone calls and scheduling appointments.
  • Completed day-to-day duties accurately and efficiently.

Education

Bairnsdale Secondary College
Bairnsdale, VIC
11-2026

Rye Primary School
Rye, VIC
12-2020

Hairdressing

TAFE Gippsland
Bairnsdale, VIC
07-2026

Skills

  • Retail operations
  • Customer service
  • Customer support
  • Appointment scheduling
  • Team collaboration
  • Staff training
  • Animal handling
  • Grooming techniques
  • Hair styling techniques
  • Time management
  • Effective communication
  • Polite and effective problem solver
  • Responsible and determined

Certification

  • Victorian P1 License

Accomplishments

  • Service Supervisor
    June 2025 - Present
  • Paynesville Netball Vice Captain
    2024 Season
  • Student Representative Council Leader
    2020

Timeline

Volunteer

GELLEN
06.2025 - 06.2025

Assistant Dog Groomer

Paws Pamper and Play
07.2023 - 08.2023

Cashier

Ritchies IGA Payensville
06.2023 - Current

Bairnsdale Secondary College

Rye Primary School

Hairdressing

TAFE Gippsland
Mia Hansford