Mia Hanson
Beaudesert,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Guest Services Assistance/Cashier (“SGSA”)
Eurong Beach Resort
05.2016 - Current
- Company Overview: Currently working in Front Office department as a receptionist at Eurong Beach Resort, Fraser Island
- Meet and greeting guests
- Money Handling
- Managing Cash Float
- Booking Accommodation
- Updating website seasonal specials
- Attending Meetings
- Sorting Invoices
- Answering and forwarding phone calls
- Keeping the reception area tidy and up to date
- Cashier Duties
- Checking all floats, change bags
- Change Order
- Banking
- Cashing off Tills
- Finalizing department takings
- Currently working in Front Office department as a receptionist at Eurong Beach Resort, Fraser Island
Guest Services Assistance (“GSA”)
Civeo
06.2014 - 05.2016
- After working closely with the GSA team, I took the opportunity to transfer into the administration department to broaden my skills base
- Customer Service
- I realised I thrived in a high pace, high-pressure environment, where I was able to maintain a professional demeanor;
- I recently completed a Certificate III in Hospitality;
- I developed strong communications skills that assisted me in both phone and face-to-face interactions
- Reservation management
- An understanding of systems used by Civeo;
- Developed an understanding of different client requirements and how to adapt my approach for that;
- Responsible for using auditing systems for reservations;
- Incorporated company procedures when dealing with check-ins and outs
- Report functions and daily/nightly checklists
- The ability to work unsupervised
- Adaptability and flexibility being a part of the relief team
House Keeping
Civeo
07.2013 - 06.2014
- Initially I begun working in the Housekeeping department for Civeo, where I further developed the following skills:-
- Time management and target delivery;
- Working effectively as a team member;
- Work place health and safety practices, and working within Safety Guidelines;
- Ensuring guests’ needs are met, and room cleanliness is of the highest standard;
- Strong attention to detail
Assistant Manager
Australian Geographic & Bras N Things
01.2011 - 01.2013
- As Assistant Manager, I ensured that customer service standards were met each day, and lead by example in setting these for my team
- Extensive product knowledge;
- Dealing with customer complaints and returns in a professional manner;
- Customer orders both over the phone and internet;
- Working with the team to create a positive dynamic in the workplace
- Management Responsibilities
- It was an important function as Assistant Manager to ensure the retail team was lead from front, setting positive examples of customer service and creative a positive dynamic within the team
- Responsibilities also included:-
- Training and recruiting new staff in effective customer service, and positive work manners;
- Tracking sales to ensure the store was tracking and trending in a positive manner
- If this wasn't the case, investigating why that was not occurring;
- Ensure start-of-day and end-of-day procedures and processes were being followed to a high standard
- Financial Responsibilities
- Within the Assistant Manager’s role, I was also responsible for some of the financial management aspects of the store
- These included:-
- Transaction management and daily banking;
- Stock inventory, management and ordering;
- Meeting Daily and Weekly Budgets
Education
Certificate III - Hospitality
Civeo
01.2015
Certificated III - Retail
RTO
01.2011
Grade 10 Certificate -
St Ursula’s College
01.2008
Skills
- Communication
- Teamwork
- Independence
- Adaptability
- Stress management
- Computer proficiency
- Quick learning
- Time management
- Payment Collection
- Cash Handling
- Cash Register Operation
- Customer Assistance
- Product restocking
- POS Systems
References
- Peter Rogerson, Assistant General Manager, Eurong Beach Resort, 0448 066 152
- Vikki Maceachern, Administration Manager, Dysart Civeo, 0448 582 787
- Danielle Warren, Personal, 0429 235 558
Timeline
Senior Guest Services Assistance/Cashier (“SGSA”)
Eurong Beach Resort
05.2016 - Current
Guest Services Assistance (“GSA”)
Civeo
06.2014 - 05.2016
House Keeping
Civeo
07.2013 - 06.2014
Assistant Manager
Australian Geographic & Bras N Things
01.2011 - 01.2013
Certificate III - Hospitality
Civeo
Certificated III - Retail
RTO
Grade 10 Certificate -
St Ursula’s College