Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mia Heinrich

Chirnside Park

Summary

Friendly and dependable FOH professional with entry-level experience supporting restaurant and café operations. Known for excellent listening skills, a positive attitude, and a strong focus on customer satisfaction. Comfortable greeting guests, presenting menu options, and working collaboratively to create a smooth and welcoming dining experience. Eager to learn and grow within a fast-paced hospitality environment.

Overview

1
1
year of professional experience
2026
2026
years of post-secondary education

Work History

Front of House Employee

The little Vine Yard
Chirnside Park
11.2024 - Current
Key Responsibilities:
  • Greet guests with a friendly and professional attitude
  • Assist in seating guests and managing reservations or queues
  • Take orders and deliver food
  • Clear tables and ensure cleanliness in the FOH area
  • Support senior FOH staff and management as needed
  • Respond to guest inquiries or pass them to the appropriate team member
  • Maintain a tidy and welcoming reception or dining area
  • Skills and Qualities:
  • Positive attitude and eagerness to learn
  • Good communication and interpersonal skills
  • Basic customer service understanding
  • Ability to work well in a team
  • Punctual and reliable
  • Willingness to follow instructions and training

Education

Tintern Grammar
Ringwood East , Vic

Skills

  • Customer Service & CommunicationFriendly and welcoming attitude
    Clear verbal communication
    Active listening
    Polite and professional manner
    Interpersonal Skills
    Ability to make guests feel comfortable
    Team player – works well with others
    Confidence in approaching and speaking with customer
    Personal Attributes
    Willingness to learn and take direction
    Positive attitude and enthusiasm
    Good personal presentation and hygiene
    Reliable and punctual
    Practical Skills
    Basic cleaning and tidying of front-of-house areas
    Handling menus, cutlery, water service
    Setting and clearing tables
    Taking simple orders (under supervision)

Affiliations

  • I have a strong passion for horse riding and have competed nationally as a dedicated dressage rider. This experience has taught me valuable life and professional skills such as discipline, focus, and the ability to perform under pressure—qualities I bring into any work environment.While I’m currently taking a break from riding to focus on building my career, the resilience, goal-setting, and teamwork I developed through years of training and competition continue to shape my work ethic and determination.
  • In my free time, I enjoy maintaining my health and fitness by regularly going to the gym. This commitment to physical wellbeing helps me stay disciplined, energetic, and focused—qualities that I bring to my professional life.
  • Beyond my passion for my work, I value my family greatly and enjoy travelling with them to explore new cultures and places. These experiences have broadened my perspective and helped me develop adaptability and curiosity. In my downtime, I also enjoy shopping and spending time with friends, which keeps me grounded and energized.

Timeline

Front of House Employee

The little Vine Yard
11.2024 - Current

Tintern Grammar
Mia Heinrich