MIA HEWSON
Bowen Hills,QLD
Summary
I have a total experience of 7 years in Hospitality industry including Food and Beverage. I have worked as a Supervisor in Pancakes on the Rocks, Sea World Resort in Gold Coast and Marriott Hotel in Brisbane focused on customer oriented service. I have handled my own team, from multicultural background which highlights my ability to manage and deliver quality outputs that is driven by my role as supervisor to help achieve the companies growth. As an individual, I am dedicated to maintaining impeccable service with focus on optimizing individual experiences and brand loyalty.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Brisbane Marriot
02.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Developed and implemented staff recognition programs to motivate and reward employees.
Housekeeping Supervisor
SEAWORLD RESORT
05.2023 - 02.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Food and Beverage Supervisor
Pancakes On The Rocks
05.2018 - 01.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Restaurant Waiter
HANAZONO TEPPANYAKI
11.2013 - 09.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - MARKETING MANAGEMENT
CENTRO ESCOLAR UNIVERSITY
PHILIPPINES03.2012
Skills
- Customer Service
- Food and Beverage Service
- Point of Sale POS Software
- Staff Training
- Staff Scheduling
- Food Safety
- Team Coordination
- Housekeeping knowledge
- Health and safety compliance
- Chemical Handling
RSA CERTIFICATE
Responsible Service of Alcohol
REFERENCE
DELISHA FERNANDES (ASSISTANT MANAGER) PANCAKES ON THE ROCKS
043548375
NIKHIL JINDAL (HOTEL MANAGER) SEAWORLD RESORT
0426275756
Timeline
Housekeeping Supervisor
Brisbane Marriot
02.2024 - Current
Housekeeping Supervisor
SEAWORLD RESORT
05.2023 - 02.2024
Food and Beverage Supervisor
Pancakes On The Rocks
05.2018 - 01.2024
Restaurant Waiter
HANAZONO TEPPANYAKI
11.2013 - 09.2019
Bachelor of Science - MARKETING MANAGEMENT
CENTRO ESCOLAR UNIVERSITY