Mia Ho
NUNAWADING,VIC
Summary
Reliable Production Manager Assistant offers expertise in lean manufacturing, quality control and continuous improvement. Communicative leader with 4 years of comprehensive experience controlling and supervising production processes. In-depth knowledge of quality standards and safety regulations paired with familiarity of key production metrics.
Overview
5
5
years of professional experience
Work History
Production Manager Assistant:
NICE N FRESH
BAYSWATER , VIC
05.2020 - Current
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Scheduled staff work assignments, rotations and overtime.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Prepared reports regarding product shortages, overstocks or slow moving items.
Customer Services
DIRECFRESH
BAYSWATER , VIC
06.2019 - 04.2020
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma of Business - Business Economics
MONASH COLLEGE
Melbourne, VIC09-2023
Bachelor of Business - Business Economics
MONASH UNIVERSITY
Caulfield, VICSkills
- Team Development
- Production Optimization
- Project Management
- Staff Scheduling
- Customer Support
- Logistics
- Production Planning
- Strategic Planning
- Report Generation
- Complaint Resolution
- Intermediate knowledge of MS Word, MS Excel and MS Power Point
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Production Manager Assistant:
NICE N FRESH
05.2020 - Current
Customer Services
DIRECFRESH
06.2019 - 04.2020
Diploma of Business - Business Economics
MONASH COLLEGE
Bachelor of Business - Business Economics
MONASH UNIVERSITY
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