Mia Hong
Surry Hills,NSW
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dependable individual with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
J&C Masters (Carpentry, Construction)
02.2023 - Current
- Private carpentry company ran by individual.
- Enhanced efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coffee, lunch deliveries for staff.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail Assistant
Miniso
05.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Pharmacist Assistant
Chisholm Centre Pharmacy
09.2019 - 04.2020
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Increased efficiency by organizing medication stock regularly and implementing an effective inventory system.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Coordinated with insurance companies to resolve billing issues promptly, enhancing patient experience and satisfaction rates.
- Organized client information into correct profiles while maintaining confidentiality.
Education
Bachelor of Design in Architecture -
University of Sydney
Sydney, NSW2025
Skills
- Customer Assistance
- Conflict Resolution Techniques
- Brand Representation
- Team collaboration aptitude
- Meeting Planning
- Presentation Design
- Data Entry
- Document Control
Timeline
Retail Assistant
Miniso
05.2023 - Current
Administrative Assistant
J&C Masters (Carpentry, Construction)
02.2023 - Current
Pharmacist Assistant
Chisholm Centre Pharmacy
09.2019 - 04.2020
Bachelor of Design in Architecture -
University of Sydney