MIA JENSZ
Student
Glen Iris,VIC
Summary
I pride myself on completing tasks with organization and efficiency. Shown in my ability to manage sports, academics and personal pursuits, I am extremely organized, have excellent communication skills and enjoy completing social activities. I am currently the Melbourne Univeristies Arts Society President so have plenty of experience with high pressure organisation and time management, as well as managing small teams.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
President
Melbourne Arts Student Society
05.2024 - Current
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Supported project management of individual portfolios for optimal performance.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Customer Service Specialist
BounceINC
08.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Organized ongoing program enrollments, including admin tasks such as payment functions and liaising to create new classes
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Events Team Coordinator
Melbourne Arts Student Society
05.2023 - 05.2024
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Negotiated contracts with vendors, securing competitive pricing while maintaining high-quality products and services.
- Established effective partnerships with external organizations, broadening the reach of co-hosted events while reducing costs.
Sales Staff/Customer Greeter
Kmart
12.2021 - 05.2023
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Improved overall accessibility during peak hours by proactively managing accessible parking spaces designated for disabled individuals or families with young children.
- Contributed to store cleanliness, maintaining an inviting environment for all visitors.
Sales Staff
Bakers Delight
10.2020 - 01.2022
Sales Staff
Melbourne Girls Grammar School Uniform Shop
12.2020 - 12.2020
Casual Summer Assistant
Big Mal Hair Salon
12.2018 - 1 2019
Education
Bachelor of Arts - Media And Communications And Gender Studies
University of Melbourne
2026
High School -
Melbourne Girls Grammar School
Skills
Reliable
Organized
Punctual
Communication Skills
Teamwork
Persistence
Good communication skills
Problem Resolution
Telephone Etiquette
Certification
Providing of First Aid
Personal Information
Date of Birth: 12/18/04
References
- Estelle Thitchener, President Melbourne Arts Student Society 2023, 0429 155 454
- Samuel Du Jary, BounceINC Contact Centre Assistant Manager, 0439 520 595
- Mal Bradley, Owner, Big Mal Hair Salon, 0422 588 666
- Cathy Marshall, Manager, Bakers Delight Tooronga, 0413 013 428, bentleigh@bakersdelight.net
Timeline
President
Melbourne Arts Student Society
05.2024 - Current
Customer Service Specialist
BounceINC
08.2023 - Current
Events Team Coordinator
Melbourne Arts Student Society
05.2023 - 05.2024
Sales Staff/Customer Greeter
Kmart
12.2021 - 05.2023
Sales Staff
Melbourne Girls Grammar School Uniform Shop
12.2020 - 12.2020
Sales Staff
Bakers Delight
10.2020 - 01.2022
Casual Summer Assistant
Big Mal Hair Salon
12.2018 - 1 2019
Bachelor of Arts - Media And Communications And Gender Studies
University of Melbourne
High School -
Melbourne Girls Grammar School
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