MIA JOHNSON
Caulfield South,VIC
Summary
Patient-focused with demonstrated experience providing compassionate and comprehensive administrative care. Demonstrated ability to provide emotional support to patients and families. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Liasion Administrator
Melbourne IVF
08.2023 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Assisted in the coordination of community outreach programs, promoting awareness of available healthcare services and resources.
Legal Secretary / Personal Assistant
HWL Ebsworth
01.2023 - 08.2023
- Experience in the preparation of legal documents including contracts, reports, flowcharts, templates and presentations to a high professional standard.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Electronic billing.
- File management.
- Diary management.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
Receptionist / Administrative Assistant
Thomson Geer
02.2022 - 01.2023
- Kept reception area clean and neat to give a positive first impression.
- Responded to caller inquiries seeking information and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled appointments and meetings.
- Organised numerous high-class functions and events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Call Center Customer Service Representative
MLC Life Insurance
08.2021 - 02.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Bartender / Waitress
Hotel Bruny
12.2019 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored bistro and accommodation administration effectively.
Education
Bachelor of Nutrition Science - Nutrition Sciences
University of Tasmania
Launceston, TAS06.2021
Skills
- Data research and analysis
- Customer service and complaint resolution
- Data entry and database software
- Multitasking
- Digital literacy with expertise in Microsoft Word, Excel, Aderant and more
- Recordkeeping and File Management
- Personable and Approachable
- Relationship Development
- Compiling of contracts and client execution of documents
- Administrative and clerical support
Certification
- First Aid Certificate
- Driver's License
- Health and Safety Certificate
- Responsible Service of Alcohol Certificate
Timeline
Patient Liasion Administrator
Melbourne IVF
08.2023 - Current
Legal Secretary / Personal Assistant
HWL Ebsworth
01.2023 - 08.2023
Receptionist / Administrative Assistant
Thomson Geer
02.2022 - 01.2023
Call Center Customer Service Representative
MLC Life Insurance
08.2021 - 02.2022
Bartender / Waitress
Hotel Bruny
12.2019 - 06.2021
Bachelor of Nutrition Science - Nutrition Sciences
University of Tasmania
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