Summary
Overview
Work History
Education
Skills
Timeline
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Mia Johnson

Sydney ,NSW

Summary

Dynamic retail professional with experience at Target, excelling in customer assistance and sales data analysis. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in point-of-sale operations and inventory management, consistently maintaining organized displays and fostering a welcoming environment. Reliable team player dedicated to achieving sales goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Target
Bundaberg , QLD
12.2023 - 10.2024
  • Maintained organized product displays and stock levels.
  • Operated point-of-sale system for transactions and returns.
  • Ensured cleanliness and safety in sales floor areas.
  • Collaborated with team to fulfill customer orders efficiently.
  • Engaged customers through active listening and problem-solving skills.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Handled customer complaints in a professional manner.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Recommended, selected and located merchandise based on customer desires.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Cafe Assistant

Zaraffas
Bundaberg , QLD
03.2022 - 10.2023
  • Maintained cleanliness of dining area and equipment during shifts.
  • Operated point-of-sale system for efficient transaction processing.
  • Stocked supplies and managed inventory levels for daily operations.
  • Engaged with customers to provide exceptional service experiences.
  • Followed health and safety guidelines to ensure food quality standards.
  • Followed health and safety regulations when handling food items or operating machinery.
  • Maintained a clean and organized work environment, including countertops, tables, shelves and equipment.
  • Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
  • Assisted in preparing coffee, tea and other beverages according to customers' orders.
  • Assisted customers with menu selections and order placements.
  • Prepared and served beverages following company standards and recipes.
  • Operated cash register, processing customer transactions accurately and efficiently.
  • Engaged with customers to create a welcoming atmosphere in the cafe setting.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
  • Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.

Education

Queensland Tafe
Bundaberg, QLD

Skills

  • Point-of-sale operation
  • Customer assistance
  • Sales data analysis
  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Team collaboration
  • Cash register operation
  • Fashion sense
  • Trend awareness
  • Retail sales
  • Money handling
  • Friendly and outgoing
  • Shelf stocking
  • easy going
  • reliable
  • cleanliness maintenance

Timeline

Retail Sales Associate

Target
12.2023 - 10.2024

Cafe Assistant

Zaraffas
03.2022 - 10.2023

Queensland Tafe

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Mia Johnson