MIA JOYCE
Sunshine Coast,QLD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Barista/ All Rounder
Bobbi Lane Marcoola
04.2023 - Current
- Maintained a clean and organised workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Assistant
Kmart Maroochydore
07.2022 - 04.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Waitress
Waterfront Thai
10.2021 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Café worker
Hamptons Espresso
08.2020 - 09.2021
- Maintained a clean and organised café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitised and maintained floors, facilities, and equipment to adhere to company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
Undergraduate - Primary Education
Curtin University Online
Perth, WA02-2025
Year 12 -
St. John’s Catholic College
10.2024
Barista training -
Slide Coffee
01.2023
Skills
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Friendly and outgoing
Personal Information
Dedicated and bubbly individual with a strong work ethic, accustomed to being on my feet for extended hours. I thrive in dynamic environments and enjoy getting to know my coworkers, fostering a collaborative and supportive team atmosphere. With a passion for staying active, I love participating in fitness classes, bringing energy and positivity to every task I undertake.
References
Available upon request.
Availability
I am available Monday- Sunday, as well as public holidays.
Timeline
Barista/ All Rounder
Bobbi Lane Marcoola
04.2023 - Current
Sales Assistant
Kmart Maroochydore
07.2022 - 04.2023
Waitress
Waterfront Thai
10.2021 - 07.2022
Café worker
Hamptons Espresso
08.2020 - 09.2021
Year 12 -
St. John’s Catholic College
Barista training -
Slide Coffee
Undergraduate - Primary Education
Curtin University Online
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