Mia Kildey-Page
Belmore,NSW
Summary
Reliable business professional with experience in project management, process improvement and complex data analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analysing data to identify trends and developing strategies to improve efficiency.
Forward-thinking Operations Specialist bringing many years of experience from many different industries. Cultivates rapport with individuals to optimise project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
9
9
years of professional experience
Work History
Change Coordinator – Global Pandemic Frontline
Ashfield Baptist Homes
- Upon hearing news of the COVID19 spread and understanding it’s inevitable impact on the greater community I resigned my position at ASPECT Studios to return to aged care to assist protecting the elderly population
- During this time, I designed, implemented and maintained infection control measures and strategies which would see our organisation commended on ABC News and other media outlets
- Currently the subject of many case studies, the strategies imposed saved lives and I am confident in my decision to return to this industry during such an outstanding time in history.
Assistant Studio Manager
ASPECT Studios
11.2018 - 12.2019
- Ensuring the smooth running of the Sydney studio, my role as Assistant Studio Manager saw me support C-Suit executives within the studio, ensure all operational objectives were met, and acted as the Quality Coordinator ensuring ISO compliance
- During my time at ASPECT Studios, I performed a number of HR based managerial functions including conducting performance reviews, and assigning career goals to employees.
Project Manager (Group Parts Logistics Support Specialist)
Volkswagen Group Australia (Contract to AutoNexus)
03.2016 - 11.2018
- At Volkswagen Group Australia (VGA) I acted as a B2B customer service operative in the spare parts
department. Supporting a professional dealer network of over 100 locations, I worked under time pressure to respond to any and all freight and logistics queries, investigated credit claims and freight issues, and completed KPI reporting on warehouse operations. In this role, quick thinking, decision making, conflict resolution and adaptability are key to the successful contribution to the high performing team. During my time at VGA I was tasked with managing a complex, multi-faceted compliance project. The project was highly confidential, and impacted many aspects of the wider business. As the project lead it was my responsibility to manage expectations of business, ensuring all deadlines are met, thorough checking and compliance standards were met, whilst ensuring my team remained
productive.
• Established strong relationships with various stakeholders across all departments within VGA, government departments, subject matter experts, international colleagues and members of the dealer network (Volkswagen, Audi and Skoda dealers Nationally).
• Generated and established various reports and reporting tools to identify issues, trends and patterns for management.
• As the appointed Quality Champion for the Aftersales department (largest department in the business), I have developed process documents and work instructions for all aspects of the part sales, pricing and logistics business.
• Managing direct reports, providing training, delegating tasks and support development. Engaging stakeholders to identify the needs of various parties, ultimately creating processes, opportunities, training and development, or events to suit the needs of multiple participants.
Operations Manager
Atlantic Plumbing Services & FMD
06.2015 - 03.2016
- Atlantic Plumbing Services is contracted by many large corporate entities such as NSW Police and AusPost, to provide reactive plumbing services. The Sydney based team utilise qualified plumbers to coordinate and manage all works carried out in the Sydney, Newcastle and Wollongong region; the rest of NSW and the ACT were my responsibility.
- In collaboration with my operations assistant, we would manage regional services from establishing a work order, and detailing information about the job on a work order, to paying our subcontractors and invoicing the clients. As the sites are remote, this was a complex role, within an incredibly fast paced environment.
- I ended my time at Atlantic Plumbing Services to explore avenues allowing for career development and an inclusive workplace culture.
Receptionist
Atlantic Plumbing
03.2015 - 06.2015
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails.
Office All Rounder and Executive Assistant
Ashfield Baptist Homes
03.2014 - 03.2015
- Organized and coordinated conferences and monthly meetings.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Organized corporate philanthropic efforts
Sales assistant
SHOES & SOX
10.2013 - 09.2014
- Worked whilst studying a Diploma of Music Performance
Transitional Assistant
Catholic Health Care
07.2013 - 09.2013
- Assisted in the transition of ownership of the Sisters’ of Saint Joseph aged care facility, which was purchased by Catholic Health Care.
- Working closely with the CEO, I planned and executed a number of key projects to align the clinical care legislative procedures with that of the new business owner. Coordinating new uniforms for 230 clinical care staff members (200+), updating all clinical documentation and ensuring all clinical staff have been provided training into any new procedures as directed by Catholic Health Care were some of the tasks I completed in this time.
Apprentice Mechanic
Audi Centre Sydney
11.2012 - 07.2013
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Due to a sudden vacancy, I migrated to a temporarily assigned role within Audi Australia. As the Fleet Coordinator for Press Cars (Audi Australia), it was my responsibility to manage all Audi press vehicles and ensure they were ready for journalists to use as necessary, and prepared to the highest possible standard. After 10 months in the role, the team at Audi Australia hired a permanent team member, at which time I decided to explore other work opportunities in light of my success and overall enjoyment working in an operation and quality assurance role.
Receptionist and Project Leader
St Mary Mackillop Care
06.2011 - 02.2012
- Provided leave cover for receptionists in multiple locations across Sydney
- I was also contracted to lead and complete several projects
- This included archiving old clinical records, filing staff records, organizing the annual staff conference and cataloguing art works owned by the organization.
Education
Associate of Arts - Diploma of Performing Arts
JMC Academy
Ultimo, NSWGED -
Marist Sister's College Woolwich
Woolwich, NSW12.2012
Skills
- Intermediate Microsoft office
- Operational Excellence
- People Management
- Workflow Optimization
- Attention to Detail
- Large project coordination
- Quality and Process Champion
- Analytical, and critical thinking in a high stakes’ environment
- Natural Leader
- Customer Focus
- Positive attitude
- Excellent Communication
- Data Analysis
- Disaster Recovery Planning
Anything else?
My down time is spent painting, completing some basic home DIYs, hanging out with my two dogs, writing, singing, and researching the latest fashion forecast,
I have always had an interest in art and fashion, and would be so grateful for the opportunity to work with a company committed to a more sustainable future; one outfit at a time.
Timeline
Assistant Studio Manager
ASPECT Studios
11.2018 - 12.2019
Project Manager (Group Parts Logistics Support Specialist)
Volkswagen Group Australia (Contract to AutoNexus)
03.2016 - 11.2018
Operations Manager
Atlantic Plumbing Services & FMD
06.2015 - 03.2016
Receptionist
Atlantic Plumbing
03.2015 - 06.2015
Office All Rounder and Executive Assistant
Ashfield Baptist Homes
03.2014 - 03.2015
Sales assistant
SHOES & SOX
10.2013 - 09.2014
Transitional Assistant
Catholic Health Care
07.2013 - 09.2013
Apprentice Mechanic
Audi Centre Sydney
11.2012 - 07.2013
Receptionist and Project Leader
St Mary Mackillop Care
06.2011 - 02.2012
Change Coordinator – Global Pandemic Frontline
Ashfield Baptist Homes
Associate of Arts - Diploma of Performing Arts
JMC Academy
GED -
Marist Sister's College Woolwich
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