Summary
Overview
Work History
Education
Skills
Timeline
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Mia Lana

Gold Coast

Summary

Adept at enhancing client satisfaction and streamlining event success, I leveraged my empathetic communication and exceptional organization skills at Stradbroke Island Events. My background includes improving quality of life for individuals with disabilities and boosting dining experiences, showcasing my ability to manage multiple priorities and build strong relationships.

Overview

3
3
years of professional experience

Work History

Disability Support Worker

Sole Trader
07.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Restaurant Hostess

Oasis On Straddie
01.2023 - 07.2023
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Wedding Planner Assistant

Stradbroke Island Events
01.2022 - 12.2022
  • Contributed to a positive work environment by maintaining a proactive attitude and strong organizational skills.
  • Aided in venue selection by conducting site visits and providing detailed evaluations for client consideration.
  • Enhanced client satisfaction by providing exceptional wedding planning assistance and support.
  • Assisted with day-of-event coordination, executing flawless ceremonies, receptions, and other festivities as planned.
  • Oversaw setup and breakdown of wedding decorations and supplies.

Education

High School Diploma -

Cleveland State High School
Cleveland, QLD
11-2023

Skills

  • Empathetic Communication
  • Effective Time Management
  • Effective Problem Resolution
  • Reliable Team Member
  • Assistance With Independent Living
  • Effective Relationship Building
  • Disability Awareness Training
  • Compliance Reporting
  • Maintaining Client Confidentiality
  • Disability Support Services
  • Daily Living Support
  • Transportation Support
  • Social Skills Enhancement
  • Feeding assistance
  • Guest management
  • Exceptional organization
  • Relationship Management Expertise
  • Social media marketing
  • Strong multitasking
  • Client Relations
  • Collaborative Learning

Timeline

Disability Support Worker

Sole Trader
07.2023 - Current

Restaurant Hostess

Oasis On Straddie
01.2023 - 07.2023

Wedding Planner Assistant

Stradbroke Island Events
01.2022 - 12.2022

High School Diploma -

Cleveland State High School

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Mia Lana