Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

MIA LAVAN

Wombarra,NSW

Summary

Dedicated and diligent professional with a demonstrated history of serving a high volume of customers per shift, both independently and collaboratively. Skilled in staff management and overseeing daily operations to ensure seamless and efficient workflow. Excels in fast-paced, customer-centric settings, possessing outstanding interpersonal and multitasking abilities. Recognized for exceptional organization and reliability, effectively handling multiple priorities with a positive demeanor. Exhibits a proactive approach in assuming additional responsibilities to achieve team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender

Beaches hotel
06.2023 - Current
  • Performed opening and closing duties including restocking supplies
  • Developed good working relationships with fellow employees through effective communication
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Resolved customer complaints in a professional manner
  • Prepared cocktails from bar recipes and served wine, spirits, draft and bottled beer according to laws and standards.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Manager/Team Member

Ziggys House of Noms
01.2022 - 02.2023
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities
  • Greeted customers and answered questions related to products and services
  • Answered customers' questions, recommended items, and recorded order information.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Balanced cash registers and reconciled transactions and the end of each shift.
  • Carefully selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Matched business customers with talented candidates ideal for short- and long-term positions.
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviour.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

Education

High School Diploma -

St Mary's Star of The Sea College
Wollongong
12.2022

Skills

  • Health Codes Compliance
  • Payment Processing
  • Suggestive Selling
  • Performance Improvement
  • Outgoing Personality
  • Excellent Judgment
  • Operations Management
  • Staff Training

Additional Information

Valid RSA and RCG Food Safety Handling course

Certification

- RSA/ RCG competency card

(expiry may 2028)

- Food safety handlers course

- Drivers licence

Timeline

Bartender

Beaches hotel
06.2023 - Current

Manager/Team Member

Ziggys House of Noms
01.2022 - 02.2023

High School Diploma -

St Mary's Star of The Sea College

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MIA LAVAN