Mia Lewis
Sydney,NSW
Summary
I am a confident, reliable individual with a strong work ethic. I have a passion for delivering outstanding customer service and have exceptional interpersonal skills. I am accustomed to working in a fast-paced environment and my time management skills and calm demeanour allow me to work effectively under pressure.
Overview
9
9
years of professional experience
Work History
Cashier All Rounder
The Messenger Cafe
02.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers select products that best fit their personal needs. As well as maintaining a visually appealing and effective displays for the entire store
Waitress
Kko Kko Balinese
02.2024 - Current
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables.
- Cleared and reset tables to keep dining room and work areas clean.
- Assisting the chef in food preparation: pre prepared salad and rice bowls and chopped up fruit and vegetables
Event Assistant
Wats On Events
11.2023 - Current
- Working in VIP areas of large festivals and concerts ensuring a seamless event execution
- Supported event logistics by setting up and breaking down various festival areas, ensuring timely completion of tasks
- Assisting with queue management and reducing wait times for drinks by efficiently managing the bar area and prioritizing orders
All-rounder
Ravensthorpe Hotel Palace
05.2023 - 09.2023
- Housekeeping - cleaned and maintained the workers rooms ensuring all dirt/dust is removed
- Kitchen Hand - prepared the workers lunch boxes and kept the breakfast buffet consistently topped up
- Bar work - Served customers in a busy bar setting efficiently and accurately and hosted 'Jag the joker', creating a fun and lively atmosphere
- Receptionist - handled a high volume of phone calls regarding general inquiries from tourists, reservations from large mining companies, room allocations and bottle shop/food orders
Customer Service Executive
Virgin Experience Days
01.2022 - 01.2023
- Consistently hitting KPI of 80-90 contacts a day and following up with customers about resolved issues to maintain high standards of customer service
- Proficiently managing customer inquiries via live social media and phone channels within set SLA's
- Trained new personnel regarding company operations, policies and services
Cocktail Bartender
Cliveden House
01.2021 - 01.2022
- Exemplifying unwavering professionalism whilst catering to high priority clientele, including esteemed individuals such as celebrities and royalty
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Boosted sales of specialty drinks through engaging product demonstrations and tastings.
Bartender
University Of Sussex, Student's Union
01.2021 - 12.2021
- Served high customer volumes during special student events, nights, and weekends
- Diligently adhering to and implementing rigorous COVID-19 compliance measures to ensure a safe and secure work environment
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Customer Assistant
Co-op Store
01.2017 - 01.2021
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Sales Advisor
H & M
01.2016 - 01.2017
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recommending outfits and styles to fit in with latest trends
Catering Assistant
Squires Garden Centre
01.2015 - 01.2016
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Delivered catered food and supplies to facility for on-time set-up.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
BA Hons. French and Spanish (2.1) - Language
University of Sussex
01.2021
A-Levels: A B B -
Newlands Girls' School
01.2017
Skills
- Customer Service
- Organization skills
- Issue Escalation
- Product Sales
- Call centre experience
- Administrative and Office Support
Languages
French
Professional Working
Spanish
Professional Working
Certifications
Responsible Service of Alcohol
Timeline
Cashier All Rounder
The Messenger Cafe
02.2024 - Current
Waitress
Kko Kko Balinese
02.2024 - Current
Event Assistant
Wats On Events
11.2023 - Current
All-rounder
Ravensthorpe Hotel Palace
05.2023 - 09.2023
Customer Service Executive
Virgin Experience Days
01.2022 - 01.2023
Cocktail Bartender
Cliveden House
01.2021 - 01.2022
Bartender
University Of Sussex, Student's Union
01.2021 - 12.2021
Customer Assistant
Co-op Store
01.2017 - 01.2021
Sales Advisor
H & M
01.2016 - 01.2017
Catering Assistant
Squires Garden Centre
01.2015 - 01.2016
BA Hons. French and Spanish (2.1) - Language
University of Sussex
A-Levels: A B B -
Newlands Girls' School
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