Mia Lin
Hobart
Summary
Skilled team player with a strong background in office environments. Works well independently to handle assignments and is always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
Best Western Hotel
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
EVENT PLANNING VOLUNTEER
Newpoint Migration
05.2019 - 07.2019
- Engaged with customers and guests enthusiastically to make difference and achieve business goals for promotions and special events
- Maintained on-site presence during events to consistently meet quality expectations
- Publicized events to bring in ideal guests to execute successful event and meet client needs
ASSISTANT ACCOUNTANT INTERN
Betta Home Living
11.2017 - 02.2018
- Handled routine bookkeeping such as inputting transactions, processing invoices, and organizing records
- Reviewed financial statements, reports, and records to identify and correct any discrepancies
- Kept accurate records about organizational assets, liabilities, and income
- Created, verified, and added new journal entries in MYOB
HOTEL RECEPTIONIST
Elizabeth Hostel
02.2016 - 11.2017
- Registered and assigned rooms to guests, provided room keys, received messages and maintained accounts
- Advised housekeeping staff of vacated rooms ready for cleaning
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues
- Verified customer credit and established modes of payment for accommodations provided
- Managed complaints, handled disputes, and resolved conflicts
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues
- Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
- Managed guest reservations and room assignments
- Registered guests, promoted hotel services, and upsold guest rooms
- Collected credit card information for each transaction and posted charges to customer folios
- Secured guest valuables in one of the hotel's safes to prevent damage or loss
ADMINISTRATION ASSISTANT
Auraystar Group pty ltd
01.2015 - 12.2015
- Answered phones and provided customers with pricing and delivery information
- Answered incoming calls and directed messages to the correct party
- Developed social media presence for company by creating LinkedIn and Facebook pages
- Scheduled meetings and assisted in making travel arrangements
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations
RETAIL SALES ASSISTANT
Insomnia
03.2014 - 12.2014
- Helped maintain a clean, orderly work environment
- Utilized POS systems effectively to process customer orders and transactions
- Interacted with customers, providing information and top-notch customer service
- Maintained knowledge of current promotions and offers
- Resolved customer issues effectively
- Handled cash and credit transactions expertly, giving correct change and processing orders
- Assisted with loading and unloading trucks
- Quickly connected with each customer to offer assistance and promote products
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
Education
BACHELOR OF BUSINESS - ACCOUNTING
Federation University
Melbourne, Vic12.2016
Skills
- Operations management
- Team collaboration
- Administrative support
- Logistical planning
- Verbal communication
- Multitasking
- Greet visitors
- Relationship building
- Serve customers
- Problem-solving
- Organization
Timeline
Receptionist
Best Western Hotel
06.2022 - Current
EVENT PLANNING VOLUNTEER
Newpoint Migration
05.2019 - 07.2019
ASSISTANT ACCOUNTANT INTERN
Betta Home Living
11.2017 - 02.2018
HOTEL RECEPTIONIST
Elizabeth Hostel
02.2016 - 11.2017
ADMINISTRATION ASSISTANT
Auraystar Group pty ltd
01.2015 - 12.2015
RETAIL SALES ASSISTANT
Insomnia
03.2014 - 12.2014
BACHELOR OF BUSINESS - ACCOUNTING
Federation University
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