Mia Lind
Gold Coast ,QLD
Summary
Over a year experience in retail, excellent customer service skills, positively interacts with customers and other employees. Hard working with strong organisational skills, great at helping customers find the perfect product for them, as well as having a chat with customers and building a connection and trust.
Overview
2
2
years of professional experience
Work History
Book Seller
QBD Books
01.2024 - Current
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Assisted customers in locating desired titles, resulting in positive feedback.
- Provided great customer service through active listening, addressing concerns promptly and professionally.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Service Representative
Coles Supermarket
08.2022 - 03.2024
- Engage customers with friendly and knowledgeable service.
- Maintain productivity and quality standards at all times.
- Help large volumes of customers every day with a positive attitude and a focus on customer satisfaction.
- Maintain customer satisfaction by addressing customer needs and resolving concerns, or escalating major issues to a supervisor.
- Working successfully at self checkout, having to multitask under pressure with demands from multiple customers simultaneously.
- Restocking items during store hours, as well as stocktake after hours.
- High level of proficiency operating cash registers including electronic and cash transactions, store gift-cards and flybys.
Summer Camp Basketball Coach
Gold Coast Basketball Association
12.2021 - 12.2021
- Worked with a team of coaches to develop goals and desired outcomes.
- Skill development.
- Promoted good sportsmanship.
- Acted as positive role model.
Education
Bachelor of Nursing - Health
Griffith University
Gold Coast, QLD12.2025
High School Year 12 Certificate -
King's Christian College
Reedy Creek, QLD11.2022
Business Diploma -
Barrington College
Gold Coast, QLD03.2022
Skills
Hard working
Great teamwork skills
Product Recommendations
Meeting Sales Goals
Creative Thinking
Decision-Making
Organisation
Customer Service
Hobbies
- I love to stay active, playing basketball is one of my main hobbies.
- I really enjoy the arts, acting and singing.
- I love reading and spending my time in book stores.
- I enjoy baking and cooking food.
- I love painting, drawing and creating.
Availability
I am currently studying full time at University, although for the next few months I am available throughout the whole week 8:00am - 5:00pm.
When University goes back I will still be available a few days during the week.
Timeline
Book Seller
QBD Books
01.2024 - Current
Service Representative
Coles Supermarket
08.2022 - 03.2024
Summer Camp Basketball Coach
Gold Coast Basketball Association
12.2021 - 12.2021
Bachelor of Nursing - Health
Griffith University
High School Year 12 Certificate -
King's Christian College
Business Diploma -
Barrington College
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