Mia Lord
Stafford,QLD
Summary
A highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Undergoing a Certification in Dog Psychology, Behaviour and Training, searching for a job that can compliment study hours, in either the Animal industry, canines as main focus, or in hospitality.
Overview
4
4
years of professional experience
Work History
Bartender
Finn McCools
Fortitude Valley, QLD
11.2023 - 12.2024
- Poured wine, beer and cocktails for patrons.
- Cleansed glasses with sanitizing solution after each use.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Food & Beverage Attendant
Mai Gai
Everton Park , QLD
03.2023 - 11.2023
- Filled and served various beverages for customers.
- Followed safety protocols at all times while handling hot foods or operating equipment such as blenders or fryers.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Greeted customers warmly upon arrival and provided detailed information on menu items.
- Resolved guest complaints to maintain complete customer satisfaction.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Food & Beverage Attendant
The Jetty
Southbank, QLD
08.2022 - 01.2023
- Providing friendly and welcoming service to all customers; including but not limiting to resolving customer complaints or taking customers step by step through procedures
- Working alongside with a team in different roles and reporting to management
- Performed closing duties such as restocking items, tidying up server station, cleaning menus.
- Ensured that the dining area was clean and presentable at all times.
- Responded promptly to guest inquiries, requests or complaints in a professional manner.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Food & Beverage Attendant
Queens Arms Hotel
Fortitude Valley , QLD
03.2022 - 08.2022
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared special orders as requested by customers following recipes or product directions.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Checked identification when serving alcoholic beverages to ensure compliance with state laws regarding age requirements for purchase of alcohol.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Served beverages such as water, soda, coffee or tea to guests according to restaurant guidelines.
Food and Beverage Attendant
McDonalds
Bellbowrie, QLD
03.2021 - 05.2022
- Maintained dining and food service areas to maximize safety and cleanliness.
- Maintained a positive attitude towards coworkers and customers at all times.
- Stocked displays with new and transferred merchandise.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Filled and served various beverages for customers.
Education
Certification - Dog Psychology, Behaviour And Training
Career House
Brisbane12-2024
1education -
Certificate III in Hospitality
01.2022
Queensland Certificate of Education -
Kenmore State High School
01.2020
Skills
- Phone Orders
- Payment Processing
- Customer Service
- Product Recommendations
- Attention to Detail
- Complaint Handling
References
- Taylor Rantanen, taylor.rantanen@outlook.com, 0422 575 193
- Jordan Moore, jordanmoore1148@gmail.com, 0481 199 210
Timeline
Bartender
Finn McCools
11.2023 - 12.2024
Food & Beverage Attendant
Mai Gai
03.2023 - 11.2023
Food & Beverage Attendant
The Jetty
08.2022 - 01.2023
Food & Beverage Attendant
Queens Arms Hotel
03.2022 - 08.2022
Food and Beverage Attendant
McDonalds
03.2021 - 05.2022
Certification - Dog Psychology, Behaviour And Training
Career House
1education -
Certificate III in Hospitality
Queensland Certificate of Education -
Kenmore State High School
Similar Profiles
Jonathan ArienoJonathan Arieno
Barback at Finn McCoolsBarback at Finn McCools
Lindsay McCoolLindsay McCool
Independent Business Owner at Shop The McCoolsIndependent Business Owner at Shop The McCools
CASIE CARNESCASIE CARNES
Accounts Receivable Manager at Am-Finn Sauna CompanyAccounts Receivable Manager at Am-Finn Sauna Company
ANANDU PRASADANANDU PRASAD
Customer Service Representative at BP FuelCustomer Service Representative at BP Fuel
Warwick BorgWarwick Borg
Store Person at Revel Brewing CoStore Person at Revel Brewing Co