Mia MATTSSON
Sydney
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
12
12
years of professional experience
Work History
Loan Officer
Zmarta Group
08.2015 - 12.2023
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Developed and implemented marketing campaigns to attract new customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Advised clients on mortgage, education and personal loans.
- Assisted customers with completing loan applications and other paperwork.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Played a pivotal role in implementing new policies aimed at reducing delinquency rates among borrowers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Helped college students obtain financial aid through loan programs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Proactively identified and mitigated risks associated with complex transactions through careful analysis of financial information provided by applicants.
- Explained very technical financial information to applicants in easy to understand language.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Collaborated with other departments to promptly process loan applications.
Waitress Supervisor
Bara Tapas
01.2012 - 08.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored food inventory and supplies to prevent waste.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Trained staff members on use of POS system.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Education
High School Diploma -
Ronne High School
Sweden06.2013
Skills
- Financial History Analysis
- Bank Product Marketing
- Customer Service
- Staff Management
- Client Counseling
- Credit analysis
- Loan Servicing
- Microsoft Office
- Negotiation Techniques
- Loan File Maintenance
- Credit History Review
- Documentation Review
- Risk management assessments
- Analytical and Critical Thinking
- Sales expertise
Languages
Swedish
Native or Bilingual
English
Full Professional
German
Limited Working
Spanish
Limited Working
Timeline
Loan Officer
Zmarta Group
08.2015 - 12.2023
Waitress Supervisor
Bara Tapas
01.2012 - 08.2015
High School Diploma -
Ronne High School
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