Mia Morello
Brisbane
Summary
Experienced administrative professional with a strong background in government and healthcare sectors. Currently a Corporate Administration Officer with the Office of the Public Guardian, supporting corporate services through travel coordination, fleet vehicle management, Finance corporate card transactions, invoices and DTEC allowances, and general administrative support. Previously held a key administrative role with Queensland Health, working closely with HR on recruitment processes and supporting hospital rollouts transitioning from paper-based systems to digital IMER programs. Earlier career experience in real estate with a focus on property management, demonstrating strong organizational skills and client service.
Throughout my career, I’ve had the opportunity to observe and learn from a variety of leadership styles, shaping my own vision of what makes an effective and supportive leader. My long-term goal is to step into a team leader role where I can become the kind of manager I once needed—someone approachable, empowering, and driven by purpose. I am also passionate about progressing into a role within Guardianship within OPG, where I can contribute more directly to supporting and advocating for vulnerable individuals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration Officer
Department Of Justice And Attorney-General
04.2024 - Current
- Managed a shared email inbox for all admin enquiries.
- Assisted customers in navigating complex travel itineraries, Costing and booking travel through CTM and offering expert advice on optimal routes and connections.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Paid all invoices and DTEC reimbursements.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Improved stock organization by implementing efficient storage and labelling systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined booking processes for improved efficiency, handling travel arrangements and coordinating accommodations.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
Administrative Officer
Queensland Health
09.2023 - 04.2024
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing staff onboard.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Property Management Assistant
Ray White Real Estate
12.2022 - 09.2023
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Retail Supervisor
Resort News Agency
05.2019 - 12.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
Certificate III - Hospitality
School Based
01-2021
Certificate III - Business And Retail
School Based
01-2020
Skills
- Customer relations
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Reliability
- MS office
- Resolve
- UMS
- EDOC's
- Betasphere
- Sharepoint
- Decision-making
- Team building and leadership
Certification
- EXCEL Training - Dynamic Web Training 05/02/2025
- Evolve mandatory training within OPG
Timeline
Administration Officer
Department Of Justice And Attorney-General
04.2024 - Current
Administrative Officer
Queensland Health
09.2023 - 04.2024
Property Management Assistant
Ray White Real Estate
12.2022 - 09.2023
Retail Supervisor
Resort News Agency
05.2019 - 12.2022
Certificate III - Hospitality
School Based
Certificate III - Business And Retail
School Based
Similar Profiles
Kayleen ScottKayleen Scott
Executive Legal Secretary at Department of Justice and Attorney-GeneralExecutive Legal Secretary at Department of Justice and Attorney-General
METOYER LOHIA, LLBMETOYER LOHIA, LLB
Legal Officer at Office of the State Solicitor- Department of Justice and Attorney GeneralLegal Officer at Office of the State Solicitor- Department of Justice and Attorney General
Leanne WilliamsonLeanne Williamson
Criminal Supervisor and Depositions Clerk at Department of Justice and Attorney GeneralCriminal Supervisor and Depositions Clerk at Department of Justice and Attorney General