Summary
Overview
Work History
Education
Skills
Timeline
Generic
Minh Ngoc Nguyen

Minh Ngoc Nguyen

Sydney

Summary

I have over 3 years experiences of General instore merchandising, exceptional customer service.

Acknowledging in business field and my side skills are in barista and bartending.

I have huge passionate about great food, wine.

Self-motivated, professional, with impeccable attention to detail

Thrives working as part of a team in a fast-paced environment

Strong communication and organizational skills

Ability to prioritize and work well under pressure

My strengths include my ability to multitask, my attention to detail, analyze the situation, listen effectively, communicate clearly, problem-solve, and my work speed. I can keep up with and stay organized in a fast-paced work environment. I am also quick to adapt to new situations, I am resilient and not easily frustrated, can handle customer complaints and special requirements. Good at serving skills, customer service orientation, teamwork, good communication abilities, and a friendly personality.

Overview

6
6
years of professional experience

Work History

General Instore Merchandiser

Spiess Australia Smallgoods
05.2023 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Created visual displays to highlight new and featured products.
  • Developed merchandising strategy to efficiently move overstock.
  • Utilized paper, fabric and props to create displays.

Food and Beverage Attendant

Epicurean- Crown Sydney
10.2022 - 05.2023
  • Greeting and seating guests.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Correct processing of food and beverage orders. Using trays effectively and ensuring working areas are cleaned and reset quickly. Ensuring payment methods are handled accurately.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfactions
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of plates, cutlery, cups, lids, straws and condiments throughout shift.

Waitress

Eat Fuh
06.2022 - 01.2023
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Managed over 100 customer calls per day.

General Instore Merchandising

Spiess Australia
06.2018 - 11.2022
  • Visiting the major retailers stores in the Sydney area and ensure product lines are presented well.
  • Selling of lines into independent retailers within the Sydney area.
  • Instore desmonstration of company product lines.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved problems, improved operations and provided exceptional service.


Education

Certificate IV - Marketing And Communication

Harbourside Institute of Australia
Sydney
04.2022

Diploma - Business

Future Education Group
Sydney
05.2021

Bachelor - Graphic Design

Hanoi Industrial Fine Art of University
Ha Noi
06.2007

Skills

  • Customer Service
  • Good listening skills
  • Decision Making
  • Responsible
  • Teambuilding
  • Organization and Time Management
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Dining Room Cleaning and Upkeep
  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • Restaurant Operation
  • Shift Checklists
  • Guest Satisfaction
  • Table Setting Arrangements
  • Dining Room Monitoring
  • Greeting and Escorting Guests
  • Kitchen Staff Coordination
  • Team Player
  • High-Volume Dining
  • Beverage Preparation
  • Dish Preparation
  • Food Plating and Presentation

Timeline

General Instore Merchandiser

Spiess Australia Smallgoods
05.2023 - Current

Food and Beverage Attendant

Epicurean- Crown Sydney
10.2022 - 05.2023

Waitress

Eat Fuh
06.2022 - 01.2023

General Instore Merchandising

Spiess Australia
06.2018 - 11.2022

Certificate IV - Marketing And Communication

Harbourside Institute of Australia

Diploma - Business

Future Education Group

Bachelor - Graphic Design

Hanoi Industrial Fine Art of University

Similar Profiles

CREATE PROFILE
Minh Ngoc Nguyen