Mia Nilsson
Brisbane,QLD
Summary
Customer-focused Sales Associate with extensive experience in retail environments. Demonstrates strong organizational and time management skills. Consistently delivers exceptional guest experiences through welcoming interactions and in-depth product knowledge.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Tarocash
Brisbane, QLD
01.2024 - 04.2025
- Helped customers determine accurate sizing for shirts, jackets, and other garments to enhance their personal expression experience.
- Coordinated stock replenishment and strategically placed new items to enhance store presentation.
- Ensured the store met cleanliness standards, contributing to a positive customer experience.
- Processed POS transactions, including After pay and credit card payments, ensuring accuracy and efficiency.
Retail Assistant
Price Attack
Toowoomba, QLD
01.2023 - 12.2023
- Stock rotation.
- Dusting all shelving in the store, price labeling.
- Restocked shelves with new merchandise when required.
- Answered phones promptly and directed calls appropriately.
- Kept up-to-date knowledge of all products available in the store.
- Processed payments using cash register, credit card machine and POS system.
- Assisted in setting up promotional displays, signage and window displays.
- Handled customer inquiries, complaints, and returns efficiently.
Hairdressing Apprentice
Hairhouse Warehouse
Brisbane, QLD
07.2021 - 12.2022
- Assisted with booking in clients.
- Provided customers with assistance in hair products.
- Provided quotes over the phone for customer inquiries.
- Assisted senior stylists with their clients.
- Put all incoming stock away, marking them off, and replacing the retail section.
- Blow dry or heat-style clients' hair to the desired look.
- Formulated rations of bleach, developer, semi-permanent, and demi-permanent colors.
Hairdressing Apprentice
Hustle & Flo
02.2019 - 05.2020
- Appling toners and colours to clients
- Eyebrow shaping and facial waxing
- Sterilization practices of the salon's tools
- Modelling the salons clothing for their side business
- Price marking and stocktakes
- Processing of clothes for promoting
- Stock rotation
- End of day closure, general salon cleaning
- Social media promotions
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
Education
Hairdressing
North Regional TAFE
Mackay, QLD01-2018
Skills
- Pos systems
- Payment processing
- Sales promotion
- Cash handling
- Product knowledge
- Effective communication
- Time management
- Attention to detail
Timeline
Retail Sales Associate
Tarocash
01.2024 - 04.2025
Retail Assistant
Price Attack
01.2023 - 12.2023
Hairdressing Apprentice
Hairhouse Warehouse
07.2021 - 12.2022
Hairdressing Apprentice
Hustle & Flo
02.2019 - 05.2020
Hairdressing
North Regional TAFE
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