Mia Paterson

As an administrative assistant at a physiotherapy clinic, the role involves supporting the day-to-day operations of the clinic through a range of tasks. Key responsibilities include managing patient appointments, handling phone and email inquiries, maintaining patient records, processing payments, and assisting with insurance claims. The admin assistant also ensures the reception area is welcoming, provides patients with necessary forms and information, and supports physiotherapists with scheduling and documentation. Strong organisational skills, attention to detail, and a friendly, professional manner are essential in my role.

While working at the bowling club, my main role was to prepare and serve drinks to customers, while creating a friendly and welcoming atmosphere. Responsibilities during a shift include taking drink and sometimes food orders, mixing and serving beverages, checking customer identification to ensure the legal drinking age, handling cash and card transactions, and keeping the bar area clean and well-stocked. Good communication skills, a strong work ethic, creating rapport with customers, and the ability to work in a fast-paced environment were just a few skills utilised in this role.