Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mia Peupelmann

Brisbane,QLD

Summary

I have a goal driven mindset with extensive background managing busy rushes both in retail and hospitality. I am customer focused and dedicated to building long-term loyalty with unparalleled service. I will never lets any customers leave unsatisfied and work hard to manage expectations and prevent conflicts. I am equipped to reliably and constantly meet standards and go above requirements to help team members with wide ranging needs. I am highly organized with talent for multitasking using superior time management and decision-making abilities. I am a friendly face to work with and always making a positive environment with my coworkers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Harvest Cafè
Brisbane, QLD
04.2021 - 01.2023
  • Assisted in seating guests and ensuring they were comfortable.
  • Greeted customers and provided them with menus.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Monitored inventory levels for all items used in the hospitality area.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.

Hospitality Worker

Roam’in Pizza
Brisbane , QLD
05.2022 - 12.2023
  • Greeted customers and provided them with menus.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Restocked supplies of condiments, beverages and other items as needed.

Bartender

Some Friends Bar
Brisbane , QLD
07.2023 - 04.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Retail Sales Associate

Pandora
Brisbane , QLD
12.2022 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Operated point-of-sale systems accurately to process payments from customers.

Education

Brisbane State High School
Brisbane

Certificate II in Electrotechnology -

Australian Trade Training College
Brisbane, QLD

Skills

  • First Aid Training
  • Guest Relations
  • Health Code Compliance
  • Housekeeping
  • Cleaning and sanitizing
  • Food safety knowledge
  • Safe alcohol service
  • Payment Collection
  • Customer Service
  • Food Preparation
  • Supply Restocking
  • Upselling strategies

Certification

  • Official Queensland Responsible Service of Alcohol (RSA)

References

  • Mark Riley - 0422291827 - Some Friends Bar, Owner
  • Shelly Davison - 0429524661 - Regional Sales Manager, Pandora

Timeline

Bartender

Some Friends Bar
07.2023 - 04.2024

Retail Sales Associate

Pandora
12.2022 - Current

Hospitality Worker

Roam’in Pizza
05.2022 - 12.2023

Hospitality Worker

Harvest Cafè
04.2021 - 01.2023

Brisbane State High School

Certificate II in Electrotechnology -

Australian Trade Training College

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Mia Peupelmann