- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteering with youth sports programs as a coach
- Family and friends are really important to me
- Social activities
Mia Picton
Gold Coast
Summary
I am a highly motivated and dedicated individual with a Bachelor’s degree in Psychological Science and a strong background in lifeguarding, customer service, and administrative roles. I excel in providing exceptional service in high-pressure environments, using my communication, problem-solving, and organizational skills. As an active and physically fit person, I have extensive experience in open water rescue and hold advanced qualifications, including First Aid and Advanced Resuscitation. I am also licensed to operate boats and jet skis, demonstrating my technical expertise and versatility. I am passionate about leveraging my academic knowledge, hands-on experience, and certifications to contribute to safety, well-being, and excellent customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beach Lifeguard
Gold Coast City Council
11.2022 - Current
- Rescue and emergency response including proficiency in water rescue techniques, CPR, first aid, and emergency response, ensuring swift and effective action in critical situations.
- Observation and communication skills including monitoring beach conditions, identifying hazards, and using clear communication tools (radios, signals) to coordinate safety measures and interact with the public and de-escalate tense emergency situations.
- Technical and physical expertise in handling rescue equipment, navigating challenging open-water conditions, and maintaining peak physical fitness for demanding rescue operations.
- Leadership and public engagement including the ability to enforce safety rules, de-escalate conflicts, and deliver safety education with professionalism and a customer-focused approach.
Administrative Assistant
QEC Distribution
04.2021 - 11.2022
- Managed filing system, entered data and completed other clerical tasks and managed phone and email correspondence and handled incoming and outgoing mail.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Representative
Coles Supermarket
01.2017 - 04.2021
- Customer service and problem solving role requiring proficiency in handling inquiries, resolving complaints, and delivering a positive customer experience with clear communication and conflict resolution skills.
- Technical and administrative efficiency in operating POS systems, processing transactions, maintaining accurate records, and multitasking in a fast-paced environment.
- Teamwork and organizational skills were necessary to effectively collaborate with team members, manage time efficiently, and provide product knowledge to support customer engagement and satisfaction.
- Building Relationships in order to create a positive and welcoming environment for customers, fostering loyalty.
Education
Bachelor of Science - Psychological Science
Griffith Universty
Gold Coast12-2024
Skills
- Emergency Response and Rescue
- Observation and Risk Assessment
- Physical Fitness
- Conflict Resolution
- Leadership
- Active Listening
- Critical Thinking
- Communication
- Problem-Solving
- Stress Management
- Team Collaboration
- Adaptability
Certification
HLTAID009 - Cardiopulmonary Resuscitation Certificate
HLTAID011 - First Aid Certificate
HLTAID015 - Advanced Resuscitation & Oxygen Therapy Certificate
RMDL & PWCL - Marine Licence (Boat and Jet Ski)
SRCW - Basic Safety Training
Interests
Timeline
Beach Lifeguard
Gold Coast City Council
11.2022 - Current
Administrative Assistant
QEC Distribution
04.2021 - 11.2022
Customer Service Representative
Coles Supermarket
01.2017 - 04.2021
HLTAID009 - Cardiopulmonary Resuscitation Certificate
HLTAID011 - First Aid Certificate
HLTAID015 - Advanced Resuscitation & Oxygen Therapy Certificate
RMDL & PWCL - Marine Licence (Boat and Jet Ski)
SRCW - Basic Safety Training
Bachelor of Science - Psychological Science
Griffith Universty
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