Mia Polinelli
Sydney,NSW
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Usher - Patron Services
Foundation Theatres
05.2021 - 11.2023
- Customer Service - Ensuring patrons have an exceptional theatre experience
- Team Leader
- Scanning tickets, assisting with ticketing issues
- Cloakroom Duties - Excellent communication skills, both verbal and written.
- Assisting the Patrons Services Managers and
Supervisors with the running of the floor and management of colleagues during shifts - Demonstrated leadership when managing patron's issues, complaints and incidents. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Hospitality/special functions duties. Assisting in the
management of VIP's and VIP liaison within venue event spaces. - Acted as a team leader in group projects, delegating tasks and providing feedback.
Dance Teacher
Sydney Dance Company
03.2022 - Current
- Motivated and encouraged students to work toward set goals.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Organized activities to promote learning and increase student enjoyment.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
Opera Australia
Professional Dance Artist
05.2023 - 01.2024
Administrative Assistant
Banksia House Dental Surgery
11.2020 - 01.2021
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Advanced Diploma - Professional Dance (Elite Performance)
Sydney Dance Company
Sydney, NSW12.2022
High School Diploma -
Brisbane School of Distance Education
West End, QLD11.2020
No Degree - Dance And High School
School of Alberta Ballet
Calgary, Canada06.2019
Skills
- Teamwork and collaboration
- Consistent
- Reliable
- Clear communication
- High standard of customer service
- Learning skills development
Certification
- CPR and First Aid Certificate
- RSA - NSW
- WWCC, NSW
- Open Driver's Licence, QLD
Timeline
Opera Australia
Professional Dance Artist
05.2023 - 01.2024
Dance Teacher
Sydney Dance Company
03.2022 - Current
Front of House Usher - Patron Services
Foundation Theatres
05.2021 - 11.2023
Administrative Assistant
Banksia House Dental Surgery
11.2020 - 01.2021
Advanced Diploma - Professional Dance (Elite Performance)
Sydney Dance Company
High School Diploma -
Brisbane School of Distance Education
No Degree - Dance And High School
School of Alberta Ballet
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