Summary
Overview
Work History
Education
Skills
Timeline
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Mia Porter

Perth

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrator Assistant

Goodall & Co Accountants
02.2023 - Current
  • Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
  • Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
  • Managed confidential information with discretion, ensuring the privacy of sensitive documents.
  • Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
  • Performed routine clerical tasks by scanning, filing, and copying documents.
  • Improved team collaboration by managing schedules and coordinating meetings for staff members.
  • Completed daily cash functions budgeting, and cash, and banking reconciliations.
  • Used advanced software to prepare documents and reports.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Prepared and filed tax forms to meet needs of customers.
  • Organized and updated databases, records and other information resources.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Retail Assistant

Babyroad
08.2022 - 01.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Participated in staff meetings to discuss sales targets and strategies for achieving them.

Store Manager

Baskin Robbins
04.2019 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • established inventory counts and stocking of merchandise.

Education

Lakeland Senior Highscool

Lakeland Senior Highschool
Perth WA
09-2021

Skills

  • Customer engagement
  • Document management
  • Customer service
  • Critical thinking
  • Time management
  • Computer skills
  • Professional communication
  • Microsoft Excel and other
  • Microsoft Outlook

Timeline

Administrator Assistant

Goodall & Co Accountants
02.2023 - Current

Retail Assistant

Babyroad
08.2022 - 01.2023

Store Manager

Baskin Robbins
04.2019 - 06.2022

Lakeland Senior Highscool

Lakeland Senior Highschool

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Mia Porter