Mia Raicevic
Oak Park,VIC
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fingerprint Facility Team leader, VPSG3
Victoria Police
Melbourne CBD
01.2024 - Current
- Leading the day-to-day functions in the high volume and dynamic nature of the VPC Fingerprint Facility.
- Leading, supervising, and assessing the performance of team members, in the VPC and across 10 regional sites.
- Maintaining high quality administration duties including effective and efficient record keeping and statistics reporting.
- Managing positive relationships with stakeholders and constructively managing stakeholder issues (Bulk booking clients, Victoria Police Departments/Commands, and stations).
- Ability to demonstrate and lead ethical behaviours and a commitment to the Victoria Police Code of Ethics and Conduct, and the Organisational Values.
- Developing and improving standard operating procedures, including facilitating the introduction of a new appointment bookings system.
- Managing daily finance reports and banking.
- Support to other teams/departments as required.
- EOI
Public Support Information Officer, VPSG2
Victoria Police
Melbourne CBD
01.2023 - Current
- Completed data entry regarding National Name and Fingerprint Checks.
- Operated programs such as SalesForce, LEAP, NCIS, CRC and ACIC relating to National Criminal History to analyse, match, and maintain stakeholder data.
- Organised reports regarding data quality and finance summaries.
- Submitted client invoices on XPClient.
- Took Ink and Livescan fingerprints for stakeholders with a multitude of needs such as Security and Firearms licenses, Visa’s, Citizenships and Government Employment.
- Assessed and responded to correspondence regarding stakeholder inquiries and informing them about procedures and policy.
- Used Excel to complete payment reconciliation, enter data regarding appointments and relay mail statistics.
- Performed counter duties, checking in customers and rescheduling appointments.
- Performed courier duties and relevant mail checks.
- Maintained confidentiality regarding client data and criminal history.
Customer Service Team Member
Rebel Elizabeth St (Super Retail Group)
Melbourne CBD
01.2022 - 01.2023
- Answered customer phone calls to assist in finding items for request.
- Maintained a clean and positive workplace.
- Received and sent out online orders for delivery and click and collect.
- Was first point in contact for all customers and put through all register transactions.
- Met KPI expectations and efficiently processed new items for sale.
- Aided in providing extra service, monitoring, and reporting suspicious/drug-affected customers.
Distribution Assistant
Bevilles
Southbank VIC
01.2021 - 01.2022
- Operated Wintegrate programs to complete data entry and editing stock take.
- Printed tickets to correctly price items.
- Filed jewellery in an alphanumeric system.
- Picked and packed internet orders in peak sales periods.
- Created SKU labels and catalogue tickets.
Customer Service Staff Member
Super 8 Cafe
Peter MacCallum Cancer Centre Parkville, VIC
01.2018 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated POS system to itemize and complete average of 350 daily customer purchases.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor’s Degree - Criminology and Psychology
RMIT University
Melbourne, VICVictorian Certificate of Education (VCE) - undefined
St Aloysius College
North Melbourne, VIC01.2020
Skills
- Experienced in LEAP, NCIS, CRC, TIS and ACIC NSS
- Proficient at Microsoft Excel and Word
- Calm and professional under pressure
- Responding to difficult customers
- Efficient and detail oriented
- Quick at picking up new programs
- Excellent time management
- Patient and empathetic
- Punctual and reliable
- Team oriented
- Upbeat and positive personality
Certification
Responsible Service of Alcohol (RSA) 2022
Timeline
Fingerprint Facility Team leader, VPSG3
Victoria Police
01.2024 - Current
Public Support Information Officer, VPSG2
Victoria Police
01.2023 - Current
Customer Service Team Member
Rebel Elizabeth St (Super Retail Group)
01.2022 - 01.2023
Distribution Assistant
Bevilles
01.2021 - 01.2022
Customer Service Staff Member
Super 8 Cafe
01.2018 - 01.2022
Bachelor’s Degree - Criminology and Psychology
RMIT University
Victorian Certificate of Education (VCE) - undefined
St Aloysius College