Mia Reimer
Biloela,QLD
Summary
Dedicated professional with a proven track record at Lutheran Services, excelling in personal care. Expert in Dementia Care and managing time effectively, I've enhanced patient well-being and boosted client satisfaction. My ability to handle high-stress situations and commitment to compassionate care have consistently improved client and patient outcomes.
Overview
3
3
years of professional experience
Work History
Personal Carer
Lutheran Services
06.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
- Contributed to team meetings by sharing observations on client progress or areas requiring additional intervention efforts.
- Maintained a clean, safe, and organised living environment for clients, promoting overall well-being and satisfaction.
- Use of manual handling and training
Customer Service Representative
Woolworths
11.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer phone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Completed Grade 10
Biloela State High School
Biloela, QLDCertificate III in Individual Support (Aged Care)
AMC Training & Consulting
06.2024
Skills
- Personal Hygiene Assistance
- Recreational Activities
- CPR & First Aid Certified
- Palliative Care
- Managing time effectively
- Punctuality
- Knowledge of iCare Clinical manager
- Previous experience with Microsoft apps and computer skills
Referees:
Donelle Kralovic
Current Employer
0409 057 894
Donelle.Kralovic@lutheranservices.org.au
Lynda Richardson
Former Colleague
0401 393 254
Amy Kearney
Colleague
0427 371 185
Leisa Jordan
Friend of family
0407 146 357
Timeline
Personal Carer
Lutheran Services
06.2023 - Current
Customer Service Representative
Woolworths
11.2021 - 06.2023
No Degree - Completed Grade 10
Biloela State High School
Certificate III in Individual Support (Aged Care)
AMC Training & Consulting
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