Mia Reynolds
Eglinton,NSW
Summary
Motivated and dedicated with a strong background in customer service, hospitality, and agriculture. Seeking to apply my range of skills and experience to this position with a focus on providing excellent service, teamwork, and continuous learning
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual Waitstaff
Harvest Café
Bathurst, NSW
01.2023
- Like the responsibilities at Pantano’s, including customer service, order taking, and clearing tables
- Assisted with cleaning and maintaining high standards of hygiene in the café
- Restocked supplies and assisted with setting up and closing the café for the day
Front of house
Sugar Mill
Orange, NSW
12.2024 - Current
- Taking orders, serving customers, presenting food display windows
- Deliver friendly, efficient service to customers in a fast-paced environment
- Trained and mentored new employees on café procedures and customer service protocols
- Cash handling and POS systems
- Maintain a clean and organised workspace, including the restocking of items
- Assist in the coordination of functions and high-volume orders
Waitress
Pantano’s Restaurant
Bathurst, NSW
06.2022 - 01.2023
- Customer orders, utilising shorthand writing for efficiency
- Delivered exceptional customer service, addressing issues such as complaints or dietary preferences
- Managed time and resources effectively during peak periods to ensure timely delivery of food and beverages
- Maintained cleanliness of dining areas by clearing tables and ensuring they were presented attractively
- Operated EFTPOS machines and cash register, processing payments accurately and efficiently
- Assisted in restocking storerooms and ensured that items were stored logically and consistently
- Worked collaboratively with kitchen staff to maintain smooth and efficient operations
Customer Service & Food Handling
A and B Quality Meats Butcher Shop
Bathurst, NSW
01.2020 - 01.2022
- Provided high-quality customer service, ensuring that customers received orders promptly and correctly
- Assisted with food handling and preparation, adhering to strict food safety standards
- Managed customer enquiries and complaints, maintaining professionalism and ensuring customer satisfaction
- Maintained cleanliness and organisation of the store, ensuring a positive shopping experience
- Operated the cash register and EFTPOS machines, accurately processing payments
- Part time
Education
Year 12 Graduate -
Kinross Wolaroi School
Orange, NSW01.2024
Skills
- Well presented
- Customer Service: Professional, friendly, and efficient in addressing customer needs and resolving complaints
- Food Handling & Safety: Knowledgeable in food safety standards and hygiene Protocols
- Time Management: Ability to manage multiple tasks in high-pressure environments, Especially in hospitality-answering the phone, making payments etc
- Cash Handling & EFTPOS Operation: Proficient in processing payments, both cash and electronic
- Agriculture ; Farm Machinery: Skilled in operating a wide range of farming machinery (tractors, quads, excavators, etc)
- Livestock Management: Experience in mustering, drenching, health care, and general livestock management
- Teamwork & Collaboration: Able to work effectively within a team, ensuring smooth operations and high productivity
- Attention to Detail: Consistently ensures that tasks are completed to a high standard, whether cleaning, restocking, or handling payments
- Problem-Solving: Able to handle unexpected issues efficiently, particularly in customer service and agricultural settings
Certification
- First Aid Certification
- Higher School Certificate
- Food Handling Safety Certificate
Community Service
Stewart Street Veterinary Practice, School Required Work Experience, Bathurst, NSW, 2023, Gained hands-on experience with small animal care, Assisted in basic veterinary procedures and tasks such as vaccinations, feeding, cleaning cages etc, moving animals, set up for surgery
Timeline
Front of house
Sugar Mill
12.2024 - Current
Casual Waitstaff
Harvest Café
01.2023
Waitress
Pantano’s Restaurant
06.2022 - 01.2023
Customer Service & Food Handling
A and B Quality Meats Butcher Shop
01.2020 - 01.2022
Year 12 Graduate -
Kinross Wolaroi School