Mia Roberts
Cranbourne ,VIC
Summary
Dedicated and customer-focused hospitality professional with hands-on experience in both café and high-volume fast-food environments. Proven ability to deliver exceptional service, work efficiently under pressure, and contribute positively to team performance. Reliable, adaptable, and committed to maintaining high standards of quality, cleanliness, and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
07.2025 - 11.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and retention.
- Operated kitchen equipment efficiently, maintaining high food safety standards and cleanliness.
- Prepared and assembled menu items accurately, adhering to quality specifications and recipes.
Beverage Server
Chai Time
11.2024 - 05.2025
- Handled cash transactions accurately, ensuring proper cash handling procedures were followed.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
Server and Waitstaff
Quamby Cafe
01.2023 - 10.2024
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed order taking and delivery efficiently during busy shifts.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Taking orders
- Cleaning and sanitizing
Timeline
Crew Member
McDonald's
07.2025 - 11.2025
Beverage Server
Chai Time
11.2024 - 05.2025
Server and Waitstaff
Quamby Cafe
01.2023 - 10.2024