Mia Rochester

• Provided exceptional customer service to ensure customer satisfaction.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Monitored staff performance to ensure adherence to customer service standards.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
• Resolved customer inquiries and complaints requiring management-level escalation.

- Answering / re-directing calls and taking messages

- Prepare correspondence and documents

- Provide general administration and clerical support

- Monitor visitor access

- Greet visitors and stakeholders

- Receive and sort mail/deliveries

- Organise conference and meeting room bookings

- Maintain office equipment

- Tidy and maintain reception area

- Assist management and senior leaders

- Answering / re-directing calls and taking messages

- Prepare correspondence and documents

- Provide general administration and clerical support

- Monitor visitor access

- Greet visitors and stakeholders

- Receive and sort mail/deliveries

- Organise conference and meeting room bookings

- Maintain office equipment

- Tidy and maintain reception area

- Supporting the import sea freight team

- Transferring data into the EDI program

- Registering jobs into the internal system

- Assisting the cartage team

- Answering / re-directing calls and taking messages

- Prepare correspondence and documents

- Provide general administration support

- Monitor visitor access

- Greet visitors and stakeholders

- Receive and sort mail/deliveries

- Organise conference and meeting room bookings

- Maintain office equipment

- Tidy and maintain reception area

- General quoting in SAP

- Working off KPI's

- Assisting the Key Account Managers

- Running / participating in weekly meetings

- Liaising with other departments within the company

- Administration duties

- Assisting the sales team / auctioneer

- Conducting open for inspections

- Cold calling

- Daily follow up calls